Monitor stuck on displayport with 640x480

Anonymous
2020-02-02T03:26:26+00:00

Hi all.. Today after I updated my surface pro, my monitor is stuck in a 640x480 resolution. Which is no good with a 49 inch Samsung monitor. If I plug in the HDMI, it works, but, resolution is not that good like it was on the Displayport. Any tips or tricks to get it working again? For some reason it shows 'Flat Panel, 640x480' when using display port, but the samsung drivers when using HDMI. 

I am using the surface dock as well. I tried the displayport of the monitor with other computers and it's working fine. Not with surface. Really need help with this one!

Surface | Surface Pro | Install and update

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  1. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2021-02-27T17:33:53+00:00

    Exchange probably won't solve the issue......

    So the older driver did not solve the problem for you at all? And you've tried a
    wipe and reimage?

    -

    There are not a lot of people still reporting this issue so they would recommend
    an exchange if you tried a reimage and tried the officially recommended Surface
    USB-C to DisplayPort Adapter for Business and failed to resolve the problem.
    Microsoft is currently out of stock, but Amazon seems to have it
    https://www.amazon.com/Microsoft-Surface-Type-C-DisplayPort-Adapter/dp/B07G4FJTGJ/

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  2. Anonymous
    2021-02-27T16:28:29+00:00

    Can you get someone from Microsoft to look into this issue again?

    At this point, their advice will be to wipe and reimage with a downloadable
    recovery image and if you still have this issue to pursue an exchange.

    Exchange probably won't solve the issue......

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  3. Anonymous
    2021-02-26T19:02:13+00:00

    Did the recent 27.20.100.8681 driver (Intel Display, Intel Extension) fix it for you?

    This newest update broke if for me again, and I had to delete and install the old version again.

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  4. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2021-02-26T13:14:10+00:00

    Can you get someone from Microsoft to look into this issue again?

    At this point, their advice will be to wipe and reimage with a downloadable
    recovery image and if you still have this issue to pursue an exchange.

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  5. Anonymous
    2021-02-26T01:01:16+00:00

    Hey everyone,

    Thank you for reporting this issue, we are actively investigating. Please continue monitoring this thread for additional information and continue to check for Windows Updates.

    Thanks,

    BryanH [MSFT]

    Please we need a proper fix, please be responsible.

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