Monitor stuck on displayport with 640x480

Anonymous
2020-02-02T03:26:26+00:00

Hi all.. Today after I updated my surface pro, my monitor is stuck in a 640x480 resolution. Which is no good with a 49 inch Samsung monitor. If I plug in the HDMI, it works, but, resolution is not that good like it was on the Displayport. Any tips or tricks to get it working again? For some reason it shows 'Flat Panel, 640x480' when using display port, but the samsung drivers when using HDMI. 

I am using the surface dock as well. I tried the displayport of the monitor with other computers and it's working fine. Not with surface. Really need help with this one!

Surface | Surface Pro | Install and update

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  1. Anonymous
    2021-04-11T00:26:11+00:00

    I have this problem with my brand new samsung CRG9 and Surface Pro 7.  I don't know which one (or both) I want to return more, but that seems to be the way it is heading, given this is a year or so old.

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  2. Anonymous
    2021-04-02T17:11:56+00:00

    Any news on Easter?

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  3. Anonymous
    2021-03-23T22:24:00+00:00

    How do you get to the "virtual troubleshooting assistant"?

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  4. Anonymous
    2021-03-18T15:56:04+00:00

    Try it with USB-C to DisplayPort. For us it worked. USB-C to HDMI just  says "no cable signal"....

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  5. Anonymous
    2021-03-11T17:28:00+00:00

    As I wrote, I used the old driver, and I did exactly what you wrote.

    However, let me emphasize that it is not a solution, it is a mitigation. The driver got regression and should be fixed and this is how it should be done.

    A moment ago I contacted intel via chat and they created an internal ticket 04999879

    Not sure how seriously they would treat that issue, lets see. I guess that I am not the first one so probably it will be of low priority

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