Monitor stuck on displayport with 640x480

Anonymous
2020-02-02T03:26:26+00:00

Hi all.. Today after I updated my surface pro, my monitor is stuck in a 640x480 resolution. Which is no good with a 49 inch Samsung monitor. If I plug in the HDMI, it works, but, resolution is not that good like it was on the Displayport. Any tips or tricks to get it working again? For some reason it shows 'Flat Panel, 640x480' when using display port, but the samsung drivers when using HDMI. 

I am using the surface dock as well. I tried the displayport of the monitor with other computers and it's working fine. Not with surface. Really need help with this one!

Surface | Surface Pro | Install and update

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  1. Anonymous
    2021-02-26T19:02:13+00:00

    Did the recent 27.20.100.8681 driver (Intel Display, Intel Extension) fix it for you?

    This newest update broke if for me again, and I had to delete and install the old version again.

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  2. Anonymous
    2021-02-26T01:01:16+00:00

    Hey everyone,

    Thank you for reporting this issue, we are actively investigating. Please continue monitoring this thread for additional information and continue to check for Windows Updates.

    Thanks,

    BryanH [MSFT]

    Please we need a proper fix, please be responsible.

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  3. Anonymous
    2021-02-26T01:00:26+00:00

    Hope this helps others as there is still silence from Surfaceengineering/support.

    Can you get someone from Microsoft to look into this issue again?

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  4. Anonymous
    2021-02-22T20:08:32+00:00

    At least for me and my new 4K LG Screen it did not. I reverted back to 25.20.100.7101, which is still working.

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  5. Anonymous
    2021-02-22T14:49:11+00:00

    Did the recent 27.20.100.8681 driver (Intel Display, Intel Extension) fix it for you?

    Was this answer helpful?

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