Monitor stuck on displayport with 640x480

Anonymous
2020-02-02T03:26:26+00:00

Hi all.. Today after I updated my surface pro, my monitor is stuck in a 640x480 resolution. Which is no good with a 49 inch Samsung monitor. If I plug in the HDMI, it works, but, resolution is not that good like it was on the Displayport. Any tips or tricks to get it working again? For some reason it shows 'Flat Panel, 640x480' when using display port, but the samsung drivers when using HDMI. 

I am using the surface dock as well. I tried the displayport of the monitor with other computers and it's working fine. Not with surface. Really need help with this one!

Surface | Surface Pro | Install and update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

315 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2022-01-02T16:18:00+00:00

    So, now, in 2022, 2 years later, am still stuck with old driver, which puts up significant limitations with the latest Da Vinci Resolve.

    LG support seems to have no clue and MS "tier 3" support just shrugged their shoulders and hope I go away for good.

    THANK YOU, MICROSOFT, HAPPY NEW YEAR.

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  2. Anonymous
    2020-02-09T19:31:47+00:00

    Right? And the dock... uses Mini DisplayPort... which is even more hilarious

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  3. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2020-02-07T10:56:22+00:00

    There is a neat graphical tool (free) to extract msi's and get an older driver.

    https://github.com/activescott/lessmsi

    the download is at http://lessmsi.activescott.com/

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  4. Anonymous
    2020-02-05T03:27:47+00:00

    HI All

    I am not even remotely an expert on Windows but this is exactly what happened to me yesterday!  

    It is very frustrating because I rely on my external monitor for work.

    I hope MS fix this issue quickly

    PS.  I note there is a "fix" by finding an older MSI file and installing it but this is beyond my technical abilities.!

    Rodney

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  5. Anonymous
    2020-02-03T13:16:37+00:00

    That's another issue, the official MS information is far behind.

    https://www.google.com/search?q=surface+pro+7+firmware&source=lnms&tbm=nws

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments