Monitor stuck on displayport with 640x480

Anonymous
2020-02-02T03:26:26+00:00

Hi all.. Today after I updated my surface pro, my monitor is stuck in a 640x480 resolution. Which is no good with a 49 inch Samsung monitor. If I plug in the HDMI, it works, but, resolution is not that good like it was on the Displayport. Any tips or tricks to get it working again? For some reason it shows 'Flat Panel, 640x480' when using display port, but the samsung drivers when using HDMI. 

I am using the surface dock as well. I tried the displayport of the monitor with other computers and it's working fine. Not with surface. Really need help with this one!

Surface | Surface Pro | Install and update

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  1. Anonymous
    2020-10-02T02:14:28+00:00

    I have exactly the same problem with my dell xps and intel iris plus video card, Win 10 Home 64x!

    Please Help

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  2. Anonymous
    2020-10-01T21:17:56+00:00

    Well, I have to say after seeing all the firmware updates I saw come through Windows update last night, I was excited to think that just maybe the issue had been resolved and I would be able to run the dual monitors this morning....

    NOPE.  The Surface dock (Mini DisplayPort) still does not run dual monitors with the Surface Pro 7!   Microsoft, tell you what,  if you would like to do a trade, then I am happy trade my Surface dock (new as of January after I bought the SP7) for a Surface Dock 2 and call it problem solved.

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  3. Anonymous
    2020-09-14T18:08:15+00:00

    It is September 14th... I submitted this back on Feb 1st... Still no closure.. Why? WHy is this so hard to fix? Especially since the monitor I am using.. is one for sale on the Microsoft site? You would think... they would... be compatible. Oh wait it was until the update you pushed back in January. Please give a update on when this will fix.

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  4. Anonymous
    2020-09-14T18:00:06+00:00

    I am in the same boat.  I've have been unable to use my Samsung 49" monitor since February.  I am about ready to switch out my Surface laptop for a Dell.  Can't believe Microsoft continues to ignore this plea for help from so many customers.

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  5. Anonymous
    2020-09-08T08:54:17+00:00

    I am having the same issue with my Surface Book 2 16 GB i7. I have 3 Asus VP28U 4K Monitors and I can only get two of them to display correctly while the third displays in 640x480. I have bought every display adapter that I can find, tried every display combination I can think of (HDMI, mini-display, Display Port, USB-C, etc.) and I have also given in and bought the surface dock 2 and it still doesn't work. Has anyone had any success? At this point, I am considering getting away from Surface devices if they can't work properly.

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