Monitor stuck on displayport with 640x480

Anonymous
2020-02-02T03:26:26+00:00

Hi all.. Today after I updated my surface pro, my monitor is stuck in a 640x480 resolution. Which is no good with a 49 inch Samsung monitor. If I plug in the HDMI, it works, but, resolution is not that good like it was on the Displayport. Any tips or tricks to get it working again? For some reason it shows 'Flat Panel, 640x480' when using display port, but the samsung drivers when using HDMI. 

I am using the surface dock as well. I tried the displayport of the monitor with other computers and it's working fine. Not with surface. Really need help with this one!

Surface | Surface Pro | Install and update

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  1. Anonymous
    2020-07-10T11:12:18+00:00

    It's July 9th. 

    Over 5 months.

    Any reason this hasnt been fixed yet?

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  2. Anonymous
    2020-07-09T00:30:59+00:00

    Funny how this question is marked as Answered when it clearly isn't! 

    Anyways, I've had a similar issue and I was jumping between various threads to find a workaround (yes a workaround! not a fix) where I used a USB-C to Display Port HBR3 cable to get the 5120x1440 resolution on my 49' Samsung external monitor from my Surface Laptop 3 with Windows 10 2004 Enterprise Edition. 

    Check here for more details on the drivers I tested (and failed):

    https://answers.microsoft.com/en-us/surface/forum/all/surface-laptop-3-intel-issue-with-dp12-monitor/9b2ddfc8-2722-43aa-a8bd-e0218c06e8b2?page=6

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  3. Anonymous
    2020-07-05T22:32:26+00:00

    So did it work?

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  4. Anonymous
    2020-06-27T06:03:23+00:00

    New firmwares and system components just came down to my Surface Pro 7.

    Fingers Crossed for everyone!

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  5. Anonymous
    2020-06-24T19:41:44+00:00

    To clarify, the recently deleted posts in this thread were screenshots of and references to private messages between a Moderator and a user. Posting private messages is a violation of our Code of Conduct. 

    I will check to see if there is any new information regarding the technical issue reported.

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