Monitor stuck on displayport with 640x480

Anonymous
2020-02-02T03:26:26+00:00

Hi all.. Today after I updated my surface pro, my monitor is stuck in a 640x480 resolution. Which is no good with a 49 inch Samsung monitor. If I plug in the HDMI, it works, but, resolution is not that good like it was on the Displayport. Any tips or tricks to get it working again? For some reason it shows 'Flat Panel, 640x480' when using display port, but the samsung drivers when using HDMI. 

I am using the surface dock as well. I tried the displayport of the monitor with other computers and it's working fine. Not with surface. Really need help with this one!

Surface | Surface Pro | Install and update

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  1. Anonymous
    2021-12-01T20:11:01+00:00

    Yeah about that... Still not working on ANY large monitors. This is just.. an amazingly fantastic thing going on here

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  2. Anonymous
    2021-05-12T08:36:09+00:00

    After these issues with one surface pro7 and surface dock we decided for our company to skip our complete workstation order at Microsoft. (+- 1300 devices).
    Support is terrible!

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  3. Anonymous
    2021-04-17T04:19:41+00:00

    Glad it worked for you, it didn't work for me, and many others here.

    Microsoft has abandoned us here.

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  4. Anonymous
    2021-03-06T17:42:37+00:00

    ok I will try - doubt that is of any help though. Amazing, a new laptop and it us unusable with external monitors. Maybe I should have picked a Dell :(

    Oh WOW - quick update - sorry maybe this has already been mentioned some wherein the 23 page post .

    I decided to actually use the virtual trouble shooting assistant. Didn't expect much. But when it suggested to press Win-P to open Presentation tab (when you can choose monitor), I chose 'second screen only', and wow, it shows correct resolution. I switch back the 'extended' and now I had all the monitors resolution options available.

    So, solution for me was to Win-P and then switch back.

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  5. Anonymous
    2020-11-04T13:01:43+00:00

    is surface still investigating or they gave up already?

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