Monitor stuck on displayport with 640x480

Anonymous
2020-02-02T03:26:26+00:00

Hi all.. Today after I updated my surface pro, my monitor is stuck in a 640x480 resolution. Which is no good with a 49 inch Samsung monitor. If I plug in the HDMI, it works, but, resolution is not that good like it was on the Displayport. Any tips or tricks to get it working again? For some reason it shows 'Flat Panel, 640x480' when using display port, but the samsung drivers when using HDMI. 

I am using the surface dock as well. I tried the displayport of the monitor with other computers and it's working fine. Not with surface. Really need help with this one!

Surface | Surface Pro | Install and update

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  1. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2020-03-06T10:36:36+00:00

    I have a microsoft store here but I doubt they know jack.

    They "supposedly" have a way to report issues to Surface Support/Engineering. It
    may be worth going to the Store, speaking to a manager, showing the manager
    your device AND showing them the threads here.

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  2. Anonymous
    2020-03-06T05:38:21+00:00

    I agree this is unacceptable, especially for a new purchase of a surface pro 7 and dock.

    Is there any way they could be financially accountable? There should be some sort of pressure to fix the issue, otherwise they will take their sweet time. 

    I am not sure who is the best person to raise the issue to. I have a microsoft store here but I doubt they know jack.

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  3. Anonymous
    2020-03-06T05:28:47+00:00

    The silence is getting ridiculous... At least MS can tell us they're looking for a solution and we can expect a fix in ? days/weeks.

    Right now it looks like they don't have a clue themselves.

    Cheers.

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  4. Anonymous
    2020-03-06T00:43:48+00:00

    I did all that and then some.. and now not only do I not have DP and MiniDP working.. but not my touchpad no longer works. WWHHEEE

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  5. Anonymous
    2020-03-05T00:58:17+00:00

    Thought I'd post to see if anyone found any solution.  I'm very frustrated as my now 3 month old SP7 won't output two or even one external monitors like it did before I updated in early February.  Everything worked great until the update.

    So, last night I went through a two hour chat and Log Me In session with Microsoft support.  All they did were all the same steps I tried through all the different suggestions I was able to find on my own. Delete display and try different driver, delete monitors and reload drivers, update dock firmware, blah, blah blah.  

    Without a solution I was told by Microsoft it was a compatibility issue and now I should do the Fresh Start and reload everything.  What a solution.

    Anyway, I tried and that failed too.  Stopping after a few minutes saying unable to complete or something similar.

    FYI, I aslo have a SP2017 (5) that connecting to the same dock can get one monitor at full resolution and the other stuck at 640x480.  This Surface worked well to up until the update.  Oh yeah and it's not the dock cause I have a second dock and I get same results. It does have a different version of the video card, Intel Iris Plus 640 but same problem.  

    Anyway misery loves company and I just needed to vent.  I guess my next step is to do a complete restore and see where it takes me.  I really am not interested in wasting my time but not sure what else is left other than trying to return for a new machine. 

    Thanks for listening.

    JD

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