Thanks a lot pal.
Monitor stuck on displayport with 640x480
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Anonymous
Hi all.. Today after I updated my surface pro, my monitor is stuck in a 640x480 resolution. Which is no good with a 49 inch Samsung monitor. If I plug in the HDMI, it works, but, resolution is not that good like it was on the Displayport. Any tips or tricks to get it working again? For some reason it shows 'Flat Panel, 640x480' when using display port, but the samsung drivers when using HDMI.
I am using the surface dock as well. I tried the displayport of the monitor with other computers and it's working fine. Not with surface. Really need help with this one!
Surface | Surface Pro | Install and update
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Anonymous
2020-02-03T16:43:49+00:00 -
Barb Bowman 80,805 Reputation points MVP Volunteer Moderator2020-02-03T15:17:52+00:00 >Again, a quick solution/reaction by the Surface team will be appreciated.
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I'm trying to get someone to acknowledge the issue (so far unsuccessfully)
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Anonymous
2020-02-03T14:52:16+00:00 Tried, it's somehow greyed out.
Besides, it could be that it's caused by something else (there were >10 firmware updates released a few days ago) or a combination of them.
Again, a quick solution/reaction by the Surface team will be appreciated.
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Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
2020-02-03T14:08:09+00:00 I know, it's a problem when they don't update the history page at the same time the bits are pushed out. I've complained for years.
However, are you able to roll this new driver back and regain proper behavior (as a test)? That would be a smoking gun if those afflicted can roll back and regain functionality. Hope you will try this for me..
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Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
2020-02-03T11:17:38+00:00 Hi all.. Today after I updated my surface pro, my monitor is stuck in a 640x480 resolution.
What exact update? Can you provide a screenshot of your Update History please? As of now, the last updates shown on the SP7 update history page is for December 5. The Surface Laptop 3, however, shows Intel graphics driver updates for 1/30.