Microsoft Surface Pro (2017) BSOD PDC_WATCHDOG_TIMEOUT pdc.sys with Trend Micro Anti Virus

Anonymous
2017-12-16T02:29:14+00:00

Hi,

I've been getting bluescreens for a few days now after a while of doing nothing.

The tablet is currently unused next to me but is on and the display is off, eventually comes just the said BSOD and the part restarts.

Have current Surace Pack on Win10 and current updates.

What could be the PDC_WATCHDOG_TIMEOUT?

The triggering file is pdc.sys.

Surface | Surface Pro | Power and battery

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Anonymous
2018-01-29T05:01:53+00:00

My Company is experiencing the exact same issue with our Surface Pro Fleet of Devices (1796 & 1807); Trend has been fairly helpful but still yet to confirm a proper fix & it's currently not on the Developers Radar for future fixes.. The "workarounds" suggested & that I've deployed to a few Surfaces are proving successful. 

Trend Micro's Response: 

As per checking deeper on the DMP files that was collected, as per our Developers; the issue is because Behaviour Monitoring is unable to handle events from sleep mode. So indirectly, it leads to PDC.sys, or DAM.sys to BSOD.

--CUT--

PROCESS ffffbe830f8e8640 SessionId: 0 Cid: 196c Peb: d48258b000 ParentCid: 0368 DeepFreeze DirBase: 126388000 ObjectTable: ffffce8bc4bc6480 HandleCount: 2212. Image: TMBMSRV.exe

--CUT--

Suggested Action Plan to apply for testing, provided by Trend Micro: 

  1. Rename AEGIS drivers and create a folder with same name

c:\windows\system32\drivers\tmcomm.sys

c:\windows\system32\drivers\tmactmon.sys

c:\windows\system32\drivers\tmevtmgr.sys

(ps: Take tmcomm.sys for example, rename it as tmcomm.sys.bak, then create a folder named tmcomm.sys)

  1. Create the following registry key entry: 

[HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\aegis]

PowerMonitorTime=dword:0x10

Still awaiting for further development & feedback from Trend but have yet to experience a BSOD with the above mentioned Action steps followed.

Note our case is still opened with Trend Micro, I'll post updates as they occur.

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Anonymous
2018-01-03T12:18:56+00:00

I uninstalled Trend Micro Anti Virus and the problem went away.  We are now using Symantec Antivirus.

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Anonymous
2018-03-14T10:21:25+00:00

I can confirm applying just the registry key from the above posts fixes the BSOD/Crash on the 3 Surface books I have updated to 1709 with the latest driver pack 18_015_00 16299 (64 bit)  . 

  1. Create the following registry key entry: 

[HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\aegis]

PowerMonitorTime=dword:0x10

I have logged the call with Trend to find out what exactly the key does before I roll it out and if there is a fix/patch due to be released.

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  1. Anonymous
    2018-01-03T06:41:48+00:00

    I am also just recently encountering the exact same problem on my Surface Pro 2017 and Surface Book 2 (both on 1709 and not on docks). When the devices are on idle/sleep mode, the device will restart or blue screen with pdc.sys as the faulting driver, and 0x14F_DAM_IMAGE_dam.sys as the faulting bucket id. This is occurring approx x4 a day.

    I have gone through updating all drivers/firmwares, and re-imaging with same results.

    Bugcheck Analysis

    ============

    PDC_WATCHDOG_TIMEOUT (14f)

    A system component failed to respond within the allocated time period,

    preventing the system from exiting connected standby.

    Arguments:

    Arg1: 0000000000000004, Client ID of the hung component.

    Arg2: 0000000000000002, A resiliency client failed to respond.

    Arg3: fffff8021bffbe78, Pointer to the resiliency client (pdc!_PDC_RESILIENCY_CLIENT).

    Arg4: ffffc60b2ec3fa60, Pointer to a pdc!PDC_14F_TRIAGE structure.

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  2. Anonymous
    2018-01-05T03:25:34+00:00

    Uninstalling Trend did resolve the issue, though unfortunately this is not practical as Trend is utilized in our corporate environment. I have opened a support case with Trend, and as soon as I re-installed Trend (as recommended by them) the BSOD popped up again..

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    4 people found this answer helpful.
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