Microsoft Surface Pro (2017) BSOD PDC_WATCHDOG_TIMEOUT pdc.sys with Trend Micro Anti Virus

Anonymous
2017-12-16T02:29:14+00:00

Hi,

I've been getting bluescreens for a few days now after a while of doing nothing.

The tablet is currently unused next to me but is on and the display is off, eventually comes just the said BSOD and the part restarts.

Have current Surace Pack on Win10 and current updates.

What could be the PDC_WATCHDOG_TIMEOUT?

The triggering file is pdc.sys.

Surface | Surface Pro | Power and battery

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Anonymous
2018-01-29T05:01:53+00:00

My Company is experiencing the exact same issue with our Surface Pro Fleet of Devices (1796 & 1807); Trend has been fairly helpful but still yet to confirm a proper fix & it's currently not on the Developers Radar for future fixes.. The "workarounds" suggested & that I've deployed to a few Surfaces are proving successful. 

Trend Micro's Response: 

As per checking deeper on the DMP files that was collected, as per our Developers; the issue is because Behaviour Monitoring is unable to handle events from sleep mode. So indirectly, it leads to PDC.sys, or DAM.sys to BSOD.

--CUT--

PROCESS ffffbe830f8e8640 SessionId: 0 Cid: 196c Peb: d48258b000 ParentCid: 0368 DeepFreeze DirBase: 126388000 ObjectTable: ffffce8bc4bc6480 HandleCount: 2212. Image: TMBMSRV.exe

--CUT--

Suggested Action Plan to apply for testing, provided by Trend Micro: 

  1. Rename AEGIS drivers and create a folder with same name

c:\windows\system32\drivers\tmcomm.sys

c:\windows\system32\drivers\tmactmon.sys

c:\windows\system32\drivers\tmevtmgr.sys

(ps: Take tmcomm.sys for example, rename it as tmcomm.sys.bak, then create a folder named tmcomm.sys)

  1. Create the following registry key entry: 

[HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\aegis]

PowerMonitorTime=dword:0x10

Still awaiting for further development & feedback from Trend but have yet to experience a BSOD with the above mentioned Action steps followed.

Note our case is still opened with Trend Micro, I'll post updates as they occur.

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Anonymous
2018-01-03T12:18:56+00:00

I uninstalled Trend Micro Anti Virus and the problem went away.  We are now using Symantec Antivirus.

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Anonymous
2018-03-14T10:21:25+00:00

I can confirm applying just the registry key from the above posts fixes the BSOD/Crash on the 3 Surface books I have updated to 1709 with the latest driver pack 18_015_00 16299 (64 bit)  . 

  1. Create the following registry key entry: 

[HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\aegis]

PowerMonitorTime=dword:0x10

I have logged the call with Trend to find out what exactly the key does before I roll it out and if there is a fix/patch due to be released.

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  1. Anonymous
    2018-02-07T03:51:20+00:00

    Trend have now closed off my case, since they do not know when a 'hotfix' will be release. For now, we are working on an automated script which fixes this problem.

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  2. Anonymous
    2018-02-05T20:44:58+00:00

    Thanks!  Going to give this a try.....

    We are running Trend WFBS as well and currently have 6 SP's.  Although mine appears to be the only one that crashes on sleep!  Strange since they are ALL on the 1709 update and use docks (although at least 3 of them JUST got the 1709 update late last week... I might need to check with my users!). 

    I was using hibernate for now, but would forget occasionally and always come back to a crashed device.  Same PDC watchdog error.  Thought I was crazy.

    My path appears to be "C:\Program Files (x86)\Trend Micro\Client Server Security Agent" though.  Using a cloud version from my provider.  But I had already stopped mine so I just pasted your script after that and everything appears to have completed.

    Re-enabling Trend now..... will report back.

    Is this ONLY an issue with the Surfaces or should I expect it on other hardware?  Haven't heard of it yet on PC's & laptops and we've been rolling out 1709 for a while......

    Sounds like this is the same thing?  Guessing my MSP simply hasn't applied the patch on their side yet?

    https://success.trendmicro.com/solution/1118603-windows-10-fall-creators-update-may-cause-bsod-when-worry-free-business-security-services-wfbs-svc

    Anybody tried the patch they linked?  I can't since mine is provided by my MSP and not on my server anymore.

    https://esupport.trendmicro.com/media/13863308/WFBS-SVC\_TmPatch\_RS3\_BSoD.zip

    UPDATE:  So far so good.  Nice to be able to use sleep again!

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