Surface Pro doesn't wake up from Standby

Anonymous
2013-02-13T22:14:56+00:00

When I put my Surface Pro into sleep mode (not hibernate, as I disabled that using powercfg -h off  via command line), pressing the power button, Windows button, or pressing keys on the keyboard will NOT wake it up... the screen stays blank, although I can press the Windows key and feel it vibrate as to acknowledge that I've pressed it.

My only solution is to power off the device and then power on, which is not ideal for obvious reasons.

I have not made any changes to power profiles or the device, and I've spent quite a bit of time installing my software and copying files... I really don't want to reset it if I don't have to. I have already installed all available Windows updates.

Any advice?

Surface | Surface Pro | Install and update

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Anonymous
2013-03-21T15:28:19+00:00

This from that other thread I referenced appears to have resolved the issue:

  1. Open Device Manager from the Control Panel or however you normally open it
  2. Expand Network Adapters and double click Marvell Avastar 350N
  3. Choose the Power Management tab and make sure the checkbox is checked for Allow the computer to turn off this device to save power

Thanks all!

Leo

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Anonymous
2013-02-14T14:17:29+00:00

Have you altered the wireless network card in Device Manager to not allow the computer to put the device to sleep to save power via the Power Management tab on the card? I had inadvertently done this and it caused my Surface Pro to not wake properly.

To clarify for anyone else running into this:

  1. Open Device Manager from the Control Panel or however you normally open it
  2. Expand Network Adapters and double click Marvell Avastar 350N
  3. Choose the Power Management tab and make sure the checkbox is checked for Allow the computer to turn off this device to save power

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  1. Anonymous
    2013-07-16T14:05:05+00:00

    Unchecking this option (which prevents the device from turning off) has the same effect on my Surface - I cannot bring it out of Sleep mode without a hard reboot, and usually a dead battery.

    Checking this option fixed it, but has a different effect - when I come out of Sleep mode my wireless doesn't connect unless I click "Troubleshoot problems".  Even that doesn't always solve the problem, and I end up spending 5 minutes pinging and troubleshooting every time I come out of Sleep mode, making it quicker to just Shutdown completely and Reboot every time.

    The inability of quickly turning on my Surface and using it from where I left off is pushing me back to using my iPad with a bluetooth keyboard and a remote desktop session to my desktop - quick and easy, compared to the Surface.

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  2. Anonymous
    2013-07-16T14:42:01+00:00

    Hi. I have the same issue. Hard reset doesn't work for me. Microsoft button when pressed, still vibrates. How did u resolve it?

    I still haven't resolved it. Let's wait and hope someone could resolve this.

    So..... I had to wait till the battery drained, and I plugged in the power, and it booted up. 

    I checked the settings as described above - it was already set that way.

    So far, it hasn't happened again, so I'm crossing my fingers.

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  3. Anonymous
    2013-07-25T20:27:01+00:00

    This just happened to me today, after a recent update. It feels on because the windows button vibrates but shows nothing and the power button after 10 seconds does nothing...How can you reboot it?

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