Surface Pro doesn't wake up from Standby

Anonymous
2013-02-13T22:14:56+00:00

When I put my Surface Pro into sleep mode (not hibernate, as I disabled that using powercfg -h off  via command line), pressing the power button, Windows button, or pressing keys on the keyboard will NOT wake it up... the screen stays blank, although I can press the Windows key and feel it vibrate as to acknowledge that I've pressed it.

My only solution is to power off the device and then power on, which is not ideal for obvious reasons.

I have not made any changes to power profiles or the device, and I've spent quite a bit of time installing my software and copying files... I really don't want to reset it if I don't have to. I have already installed all available Windows updates.

Any advice?

Surface | Surface Pro | Install and update

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Anonymous
2013-03-21T15:28:19+00:00

This from that other thread I referenced appears to have resolved the issue:

  1. Open Device Manager from the Control Panel or however you normally open it
  2. Expand Network Adapters and double click Marvell Avastar 350N
  3. Choose the Power Management tab and make sure the checkbox is checked for Allow the computer to turn off this device to save power

Thanks all!

Leo

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Anonymous
2013-02-14T14:17:29+00:00

Have you altered the wireless network card in Device Manager to not allow the computer to put the device to sleep to save power via the Power Management tab on the card? I had inadvertently done this and it caused my Surface Pro to not wake properly.

To clarify for anyone else running into this:

  1. Open Device Manager from the Control Panel or however you normally open it
  2. Expand Network Adapters and double click Marvell Avastar 350N
  3. Choose the Power Management tab and make sure the checkbox is checked for Allow the computer to turn off this device to save power

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  1. Anonymous
    2013-02-14T15:52:01+00:00

    Please mark as answered if this answered your question. Glad it's working now!

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  2. Anonymous
    2013-02-14T16:51:20+00:00

    OMG! That's exactly it.

    I forgot I changed it, because I do for all my other computers.

    Issue is fixed for me... Thank you!

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  3. Anonymous
    2013-02-15T19:12:31+00:00

    I had this problem myself.  I thought it was caused be me disabling Hibernate just like you did, or the installation of Hyper-V.  I turn that off as well, and looking at the Event Logs, getting out of the hung power state looked to be caused by the WiFi adapter.  Undoing that change in the Power Management settings of the driver properties, has fixed my issue.  Glad I wasn't going insane!

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