Surface Pro doesn't wake up from Standby

Anonymous
2013-02-13T22:14:56+00:00

When I put my Surface Pro into sleep mode (not hibernate, as I disabled that using powercfg -h off  via command line), pressing the power button, Windows button, or pressing keys on the keyboard will NOT wake it up... the screen stays blank, although I can press the Windows key and feel it vibrate as to acknowledge that I've pressed it.

My only solution is to power off the device and then power on, which is not ideal for obvious reasons.

I have not made any changes to power profiles or the device, and I've spent quite a bit of time installing my software and copying files... I really don't want to reset it if I don't have to. I have already installed all available Windows updates.

Any advice?

Surface | Surface Pro | Install and update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2013-03-21T15:28:19+00:00

This from that other thread I referenced appears to have resolved the issue:

  1. Open Device Manager from the Control Panel or however you normally open it
  2. Expand Network Adapters and double click Marvell Avastar 350N
  3. Choose the Power Management tab and make sure the checkbox is checked for Allow the computer to turn off this device to save power

Thanks all!

Leo

Was this answer helpful?

4 people found this answer helpful.
0 comments
Answer accepted by question author
Anonymous
2013-02-14T14:17:29+00:00

Have you altered the wireless network card in Device Manager to not allow the computer to put the device to sleep to save power via the Power Management tab on the card? I had inadvertently done this and it caused my Surface Pro to not wake properly.

To clarify for anyone else running into this:

  1. Open Device Manager from the Control Panel or however you normally open it
  2. Expand Network Adapters and double click Marvell Avastar 350N
  3. Choose the Power Management tab and make sure the checkbox is checked for Allow the computer to turn off this device to save power

Was this answer helpful?

0 comments

64 additional answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2013-08-31T18:08:15+00:00

    Hi Jordana

    When I tap the Windows button I feel a vibration, but the screen does anything...  Before this I was surfing on the web and suddenly the surface went to sleep on its own.... Now even if I hold the power button down for 10 sec I cannot regain access to my machine...

    Please help me

    Thanks

    Was this answer helpful?

    0 comments
  2. Anonymous
    2013-09-02T09:11:08+00:00

    This from that other thread I referenced appears to have resolved the issue:

    1. Open Device Manager from the Control Panel or however you normally open it
    2. Expand Network Adapters and double click Marvell Avastar 350N
    3. Choose the Power Management tab and make sure the checkbox is checked for Allow the computer to turn off this device to save power

    Thanks all!

    Leo

    I have had this same problem myself for the last couple of days and I can manage to do a force restart after several attempts... but I am unable to try the above due to the fact that I cannot find the option to 'allow the computer...' on my surface.

    Does this option only apply to the surface pro?

    Was this answer helpful?

    0 comments
  3. Anonymous
    2013-09-02T09:40:58+00:00

    I have had this same problem myself for the last couple of days and I can manage to do a force restart after several attempts... but I am unable to try the above due to the fact that I cannot find the option to 'allow the computer...' on my surface.

    Does this option only apply to the surface pro?

    This workaround is not available on Surface RT. See this other thread.

    Was this answer helpful?

    0 comments