Surface Pro doesn't wake up from Standby

Anonymous
2013-02-13T22:14:56+00:00

When I put my Surface Pro into sleep mode (not hibernate, as I disabled that using powercfg -h off  via command line), pressing the power button, Windows button, or pressing keys on the keyboard will NOT wake it up... the screen stays blank, although I can press the Windows key and feel it vibrate as to acknowledge that I've pressed it.

My only solution is to power off the device and then power on, which is not ideal for obvious reasons.

I have not made any changes to power profiles or the device, and I've spent quite a bit of time installing my software and copying files... I really don't want to reset it if I don't have to. I have already installed all available Windows updates.

Any advice?

Surface | Surface Pro | Install and update

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Anonymous
2013-03-21T15:28:19+00:00

This from that other thread I referenced appears to have resolved the issue:

  1. Open Device Manager from the Control Panel or however you normally open it
  2. Expand Network Adapters and double click Marvell Avastar 350N
  3. Choose the Power Management tab and make sure the checkbox is checked for Allow the computer to turn off this device to save power

Thanks all!

Leo

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Anonymous
2013-02-14T14:17:29+00:00

Have you altered the wireless network card in Device Manager to not allow the computer to put the device to sleep to save power via the Power Management tab on the card? I had inadvertently done this and it caused my Surface Pro to not wake properly.

To clarify for anyone else running into this:

  1. Open Device Manager from the Control Panel or however you normally open it
  2. Expand Network Adapters and double click Marvell Avastar 350N
  3. Choose the Power Management tab and make sure the checkbox is checked for Allow the computer to turn off this device to save power

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  1. Anonymous
    2013-03-19T00:09:42+00:00

    Any type of standby (put to sleep, or allowed to go to sleep) would do it.

    Does not seem to be related to the updates, I mention that only so you know I *am* up to date.

    Multiple times, definitely.

    Screen does nothing.

    With or without charger.

    After poking around some more (and realizing that "sleep" is apparently the term and not "standby" when searching), I discovered this thread:

    http://answers.microsoft.com/en-us/surface/forum/surfpro-surfupdate/surface-pro-doesnt-wake-up-from-standby/f2cd1aa6-fc78-4ecb-9039-d811137de234

    I'm testing the referenced wireless configuration change. At first blush that seems to resolve the issue.

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  2. Anonymous
    2013-03-18T21:38:04+00:00

    Hi there LeoNot.

    Sorry to hear you are experiencing issues with Surface. I'd like to clarify, did you put Surface to sleep after having installed the latest updates or did it go to sleep on its own? Have you experienced this multiple times, or just the first time after installing updates? When you tap the Windows button and feel a vibration, does the screen do anything? Did you have Surface connected to the charger when installing the updates and/or when bringing it up from sleep?

    Thanks!

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  3. Anonymous
    2013-03-18T00:55:34+00:00

    I have the 128GB Pro. All up to date as of moments ago.

    The problem is simple: let the device go into sleep/standby. It won't wake up. I can feel a vibrate when I push the Windows button, but that's it. I'm forced to do a hard reboot by holding the power button down for 10 sec to regain access to my machine.

    I have had it work, but it seems to have once again broken.

    Any clues as to what's causing this and what I can do to work around it? Sleep is VERY important to me being able to use this device.

    Thanks,

    Leo

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