Surface Pro doesn't wake up from Standby

Anonymous

When I put my Surface Pro into sleep mode (not hibernate, as I disabled that using powercfg -h off via command line), pressing the power button, Windows button, or pressing keys on the keyboard will NOT wake it up... the screen stays blank, although I can press the Windows key and feel it vibrate as to acknowledge that I've pressed it.

My only solution is to power off the device and then power on, which is not ideal for obvious reasons.

I have not made any changes to power profiles or the device, and I've spent quite a bit of time installing my software and copying files... I really don't want to reset it if I don't have to. I have already installed all available Windows updates.

Any advice?

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Answer accepted by question author

Anonymous

This from that other thread I referenced appears to have resolved the issue:

Open Device Manager from the Control Panel or however you normally open it
Expand Network Adapters and double click Marvell Avastar 350N
Choose the Power Management tab and make sure the checkbox is checked for Allow the computer to turn off this device to save power

Thanks all!

Leo

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Answer accepted by question author

Anonymous

Have you altered the wireless network card in Device Manager to not allow the computer to put the device to sleep to save power via the Power Management tab on the card? I had inadvertently done this and it caused my Surface Pro to not wake properly.

To clarify for anyone else running into this:

Open Device Manager from the Control Panel or however you normally open it
Expand Network Adapters and double click Marvell Avastar 350N
Choose the Power Management tab and make sure the checkbox is checked for Allow the computer to turn off this device to save power

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64 additional answers

Anonymous

2015-06-11T15:43:48+00:00
Hi sardeansammich,

Thank you for the reply. We are sorry to hear that you are not able to turn on the device. Please try the following steps to see if you can turn on the device.

A 2-button shutdown
1. Press and hold the power button on your Surface for 30 seconds.
2. Press and hold the Volume-up button and the Power button on your Surface at the same time for at least 15seconds, and then release both.The screen may flash the Surface logo, but continue holding the buttons down for at least 15seconds.
3. After you release the buttons, wait 10 seconds.
4. Press and release the power button on your Surface to turn it back on.
If you can go into Windows, please consider doing a full reset. If not, please reach out to our assisted support for further assistance.

Kind regards,

Clare
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Anonymous

2015-06-10T16:49:31+00:00

All updates installed, and still does not wake up from sleep. I was forced to do a hard shutdown, and now the device will not even turn on. I just bought this device less than a week ago, and it was working like a dream until the latest update. FIX THIS PLEASE.
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Anonymous

2015-04-30T18:45:42+00:00
Hi Macca250,

Are you using a Surface Pro device? Did you also do the commend line to change the power settings like OP did? Do you have all update installed? If not, please do so.

Please try the following steps and let us know how it goes.
- Run Power troubleshooting
  
  Go to Desktop and swipe from right to Charms
  
  Tap Control Panel and choose Troubleshooting
  
  Choose View All on the leftand choose Power
  
  Tap Advanced and check Apply repairs automatically
  
  Follow the on-screen instructions and click Next
Kind regards,

Clare
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