Screen Cracked Without Being Used: Surface Book 2

Anonymous
2020-03-24T13:02:49+00:00

Hi Community

I've just opened up my 3 week old surface book 2 and found a crack in the glass from the upper left hand side across to the bottom right hand side of the screen. I am baffled and horrified as to how this could have happened!! I used the laptop yesterday, as both a laptop and a tablet. No crack. Closed it carefully and put it in a sleeve and left flat on the table. Opened up today and find a significant crack! I'm at a loss for words and explanation as to how this could happen. It was not used or touched by anyone/thing. The crack is only visible from an angle and does not interfere with the display.

Has this happened to anyone else' surface product? Should I put tempered glass on the screen? So worried that more cracks will appear. I was planning to purchase a surface pen today. Now I'm concerned that the pen will add further damage the screen. Is there any explanation for how the screen can crack without use?

Thanks for any insight.

Ruby

Surface | Surface Book | Display and screen

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  1. Anonymous
    2021-05-30T16:01:31+00:00

    I have had the same issue on my SB3 i7 13.5", 16GB RAM, 256GB, noticed it this morning. Crack runs from between the camera and microphone to the bottom of the screen. Device has never been mishandled and has never been dropped, but it does tend to run hot. Very disappointed!

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  2. Anonymous
    2021-05-14T11:15:31+00:00

    Mine is a 15'' Book 3 not accepting that i have to pay or accept a refurb for something under 6 months old and not my fault

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  3. Anonymous
    2021-05-14T11:05:45+00:00

    One of our work devices that is used on a desk all day on a dock.

    The user swears black and blue he has no idea how it cracked itself,

    I'm curious if everyone's devices are the 13 inch models ?

    the crack has grown alot over the last 3 months, support basically told me it's physical damage, I find it hard to believe, and why is it just the glass that's broken and not the LCD on everyone here !!

    Problem is the device screen glass touches the chassis, so it's very possible to damage it even without any force.. 

    Very bad design, and they will refuse to fix it, happy to charge you $950 though.

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  4. Anonymous
    2021-03-03T18:31:50+00:00

    Nope. No resolution. You either pay for the replacement or you are out of luck. Never buying Microsoft computers again

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  5. Anonymous
    2021-03-03T16:26:54+00:00

    This forum thread is a gold mine for any journalist that will be interested on covering this topic..

    Should anyone here having a tech press contact, do not hesitate to ring a bell... :-)

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