Surface Pro 7 Slow WiFi

Hello Barb,

thanks for adding support to this issue. Unfortunately I have it in all locations and in my case, I have this problem ALL the time, not just after my device comes out of sleep...

Cheers,

Tim

I'd return it and repurchase to insure it is not hardware.

Hi timtos,

Thank you for your response. We really appreciate the effort you exerted in troubleshooting your Surface device. Since you reset the device and it still has a slow internet connection whether connecting it to a public Wi-Fi or to your own Wi-Fi network, we highly suggest to reimage the surface device to reinstall its default operating system. 

So,here's  how you can reimage the Surface device.

Note: One step that we can suggest to troubleshoot the issue is to Reset the device using USB Recovery Image. This option will reimage the entire device and reload Windows including the drivers and firmware. It is the most complete form of Reset and it will wipe out everything on the device so you might need to back up your files first. You will need also a 16GB/32GB of USB flash drive that must be formatted into FAT32 prior to downloading the Recovery Image. If you like to try, you can follow the steps provided below.

- HOW TO DOWNLOAD, CREATE AND USE A USB RECOVERY DRIVE -

To download the Recovery Image:

• You'll need a PC running Windows 7 or later or Surface Device.

1. Visit the page to Download the recovery image for your Surface
2. Sign in with your Microsoft Account
3. From the list of Surface devices available, select the device that you need a recovery image for.

Please note that while you will only be presented with devices that are currently registered on your account, you will also be presented with the option to get an image for a different type of device. If you try to use this option, you will be prompted to enter the serial number for that device 4. Download the recovery image using the button on the page 5. When the download bar pops up at the bottom of your screen, save the file in a location you will be able to find it.

 Format USB Drive:

• Note: Formatting a recovery drive will erase anything that is already stored on your USB drive. Make sure to transfer any important data from your USB drive to another storage device before using it to create a Surface

USB recovery drive.

1. Insert your USB drive into the USB port of your PC.
2. From the desktop, open File Explorer
3. Tap and hold or right-click on the USB drive and choose Format
4. Select FAT32 as the file system and enter a Volume label to name the USB drive, such as RECOVERY, and then tap or click Start
5. Tap or click OK to erase the contents of the USB drive
6. Tap or click OK when the format is complete

Create a recovery drive:

1. On your Surface or PC, open recovery image that you downloaded by double-clicking it or right click then select Extract and then Extract all.
2. Select the USB drive you formatted earlier for the location and click Extract.

USB recovery drive, please follow the steps below:

1. Make sure your Surface is turned off and plugged in, and then insert the USB recovery drive into the USB port.
2. Press and hold the volume-down button while you press and release the power button.
3. When the Microsoft or Surface logo appears, release the volume-down button.
4. When prompted, select the language and keyboard layout you want.
5. Select Troubleshoot , and then select Recover from a drive . If prompted for a recovery key, select Skip this drive at the bottom of the screen.
6. Choose either Just remove my files or Fully clean the drive.

The option to clean the drive is more secure but takes much longer, however, we highly suggest to select fully clean the driveto reset it back to its default operating system and to replace the existing one. 7. Select Recover.

Surface restarts and displays the Surface logo while the reset process continues. This can take several minutes.

If issue still persist after reimaging the device, you maycontact support for replacement options.

• If this answer your question, we highly encourage you to inform our Community by clicking on Yes or marking my post as an answer. This will help other members who may have the same issue as you. Otherwise, don't hesitate to update us so we can further assist you.

Kind Regards,

Crest_Z

Hello everyone,

Nothing did help. Not the proposed steps above, nor replacing the device.

What did help a little bit was changing the settings as described on a German Microsoft site that can be found here.

The settings which were made (slightly changed quote from the linked page):

1. 802.11a/b/g -> disabled
2. Transmition Power -> Medium-High
3. Throuput Booster -> Enabled
4. ARP offload -> Enabled
5. Fat Channel Intolerant -> Disabled
6. Roaming Aggressivness -> Highest
7. Preffered Band -> 5Ghz

The problem seems to be router related (in my case it is a vodafone router called easybox) but is not the fault of the router vendor as all other devices are working properly. Perhaps it is better to say that the problem is with the Surface pro 7 and its interaction with specific routers.

Hopefully Microsoft can fix this issue via a software update, soon.

At least it doesn't seem to be a hardware issue.

If I can assist in any troubleshooting please let me know.

Or give us a patch - that would be even better. 

Cheers,

Tim

>The problem seems to be router related

>

even if it is a problem on the Surface driver side, you need to file a problem

report with the Feedback Hub App and give the brand, model, firmware version of

this router to get it to engineering's attention. I can't promise they will fix

it or fix it on a timely basis..