Surface Pro 7 Slow WiFi

Anonymous
2019-12-28T15:20:10+00:00

Hello everyone,

I am working with my new Surface Pro 7 i5 one or two days now and unfortunately, I still have severe wifi issues after installing all updates. Speed is between 0 and 1,250 kbit/s.

After searching for this issue, I found several entries describing this kind of problem and some workarounds like setting the MIMO Power Safe Mode to a different value. (as described here) I did all this but still, there is no improvement. 

Any other suggestions on this? Is this a known bug? Is there a patch on its way? Is Microsoft working on this?

Any help is greatly appreaciated.

Thanks a lot

Tim

Surface | Surface Pro | Network

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  1. Anonymous
    2020-05-22T09:18:53+00:00

    I immediately got an improvement in download speed after changing one or two adapter settings as suggested above. I was getting around 20Mbps when other devices on the same desk were getting near 100Mbps.

    1. 802.11n/ac/ax Wireless Mode -> I forced to 802.11n, since that's what my router supports.
    2. Throughput Booster -> Enabled

    Of course I want a boost to throughput! Why would I ever want this disabled?

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  2. Anonymous
    2020-05-01T17:42:59+00:00

    I even spent a couple of hours with Microsoft support - reload this, reload that, nothing worked. I have come to accept 20MB/sec is my speed despite my 350MB/sec service. Luckily my $250 ACER core i3 laptop can manage 300MB/sec. You would expect a $250 3 year old ACER to outperform an $800 Surface 7.............wouldn't you?  ;-)

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  3. Anonymous
    2020-05-01T17:09:29+00:00

    Hello everyone,

    I am working with my new Surface Pro 7 i5 one or two days now and unfortunately, I still have severe wifi issues after installing all updates. Speed is between 0 and 1,250 kbit/s.

    After searching for this issue, I found several entries describing this kind of problem and some workarounds like setting the MIMO Power Safe Mode to a different value. (as described here) I did all this but still, there is no improvement. 

    Any other suggestions on this? Is this a known bug? Is there a patch on its way? Is Microsoft working on this?

    Any help is greatly appreaciated.

    Thanks a lot

    Tim

    WHY DOES IT TAKR MICROSOFT SO LONG TO FIX PROBLEMS?  THIS SLOW WIFI ISSUE ON THE SURFACE 7 HAS BEEN AROUND FOR A LOM\NG TIME.   THEY REALLY ARE BAD WHEN IT COMES TO SUPPORT.

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  4. Anonymous
    2020-05-01T17:06:29+00:00

    THANKS TIM.  HOWEVER NOT SURE I UNDERSTAND HOW TO MAKE THE CHANGES.  I DO NOT SPEAK GERMAN

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  5. Anonymous
    2020-04-30T20:08:27+00:00

    Only Microsoft can fix this problem. It obviously within the driver for the wifi. I've tried everything and finally just figured out how to run an Ethernet cable to my desk and the deck. Sucks. Like being in the 90s again.

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