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Hello everyone,
I am working with my new Surface Pro 7 i5 one or two days now and unfortunately, I still have severe wifi issues after installing all updates. Speed is between 0 and 1,250 kbit/s.
After searching for this issue, I found several entries describing this kind of problem and some workarounds like setting the MIMO Power Safe Mode to a different value. (as described here) I did all this but still, there is no improvement.
Any other suggestions on this? Is this a known bug? Is there a patch on its way? Is Microsoft working on this?
Any help is greatly appreaciated.
Thanks a lot
Tim
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I too have an SP7 and a unifi setup (usg P, HD ap and two UAPs, cloudkey and 5 various unifi switches) with zero issues. If you have fast roaming on, switch it off, and i leave
running controller 5.13.9 and devices on 4.2.0.1 and also have band steering off) i have no issues on a 380/3imbps cable connection. I have no issues, so I would look an unifi to make sure its good. I also have DPI and IPS on.
Want to chime in that I have the same issue and first identified it in the first day I owned mine because I was moving files from my network share to my new SP7.
Every time I use it I have to disconnect wifi, wait a few seconds, then reconnect to my Ubiquiti/Unifi brand network. I still think on occasion its slowing down while in use.
Anyway, if I don't do the above procedure I am stuck at around 15megabits/sec on my 480 megabit connection line of sight to an accesspoint.
I am still in my return period.. I need a real solution before my return period ends or this is going back. I'm not dealing with this for the life of my product.
First of all, thanks to everyone trying to help out. I'll file a problem report when I find the time and hope that this will help with my constantly slow WiFi issue.
@CindyOr: I can really understand your pain and I think you are absolutely right. Microsoft has to work on customer support. Sometimes, it feels a little bit like they are trying to keep you busy until you give up. ;) And sometimes it seems that they know more than they want to tell. But that is just a personal feeling…
Cheers,
Tim
Many others have reported "slow wifi after wake from sleep on SP7". If you have
constant slow Wifi, that is a different issue. You replied to a response to
timtos, and that person's issue may be different than yours. Please tell us if
you have this problem in multiple locations, if it only occurs when waking from
sleep. And provide the rest of the details. But you still need to file a
problem report.
Thank you. I am so frustrated after weeks of dealing with this and paying nearly $1000 to have someone help me migrate my data (and may need to do it all over again). I’ll probably return machine. They shouldn’t be selling this machine with this problem not fixed after more than 6 months on the Surface Pro 7! Level 2 support never mentioned doing this hub piece and never asked me about router. It is so painful to slowly climb the MS support ladder. Weeks of this! They should be centralizing these calls. Thank you for listening.
