Surface Pro 7 Slow WiFi

Anonymous
2019-12-28T15:20:10+00:00

Hello everyone,

I am working with my new Surface Pro 7 i5 one or two days now and unfortunately, I still have severe wifi issues after installing all updates. Speed is between 0 and 1,250 kbit/s.

After searching for this issue, I found several entries describing this kind of problem and some workarounds like setting the MIMO Power Safe Mode to a different value. (as described here) I did all this but still, there is no improvement. 

Any other suggestions on this? Is this a known bug? Is there a patch on its way? Is Microsoft working on this?

Any help is greatly appreaciated.

Thanks a lot

Tim

Surface | Surface Pro | Network

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  1. Anonymous
    2020-02-24T18:57:17+00:00

    Having just received my brand new Surface Pro 7, I was experiencing the same almost non-existent wi-fi download speeds on all wi-fi networks at all times.  I found the solution to my problem.  On my system, if the Microsoft Wi-Fi Direct Virtual Adapter is not enabled (i.e. not listed in Device Manager under Network Adapters), my download speeds were pathetic.  On the other hand, if the Microsoft Wi-Fi Direct Virtual Adapter appears in Device Manager, I get proper download speeds.

    As best I can tell, the only way to get Microsoft Wi-Fi Direct Virtual Adapter to appear in Device Manager is to either (1) be actively projecting to a wireless display (obviously not a suitable option) or (2) change the option in All Settings | System | Projecting to This PC, to allow other devices (with  your permission) to project to your device.  This option enables the Microsoft Wi-Fi Direct Virtual Adapter.  You'll need to adjust the other related settings if you want good speeds on all networks (even unsecured ones) and/or when your Surface is running on battery.

    This is obviously not an ideal solution, but at least its a good work-around until Microsoft and/or Intel fixes the buggy wi-fi driver.

    Hope this solution helps others.

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  2. Anonymous
    2020-02-20T00:47:49+00:00

    This is my surface is my first and the comments out here I am starting to regret the purchase and even giving Microsoft a shot. 

    I have the same problem.

    WE should not be required to JUMP THROUGH HOOPS to get this fixed.

    These machines are $1500 plus (my pro 7 16gb mem 256 ssd 10th gen I7)

    and Microsoft is not stepping up to the plate?

    Wouldn't have this issue with HP or Lenovo.

    I am warning you Microsoft you can give me my money back if this does not get fixed

    I am just out of my 15 day return period by 5 days.

    If this is not fixed asap remember Microsoft customers talk and post telling the stories that will not help your company sell your hardware

    so keep dragging your feet 

    it will not bode well with the Microsoft community!

    I AM EDITING MY POST.

    THIS OCCURS EVEN ON A FRESH REBOOT

    SO IT'S NOT WAKING FROM SLEEP

    Surface pro 7 - 32 gig down 256 upload

    my samsung s8+ gets 200 down 300 up.

    WHATS WRONG WITH THIS PICTURE?????

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  3. Anonymous
    2020-02-08T09:20:23+00:00

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  4. Anonymous
    2020-02-08T01:43:04+00:00

    Having same issue. Occurring after waking up from sleep (which in a laptop like this that is always put in sleep, ends up being always).

    I reinstalled driver with no improvement.

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  5. Anonymous
    2020-02-05T22:22:26+00:00

    So sorry to hear. I know how frustrating it is! I gave up after weeks of trying to get some idea what they were going to do about it. I escalated 3 levels up and couldnt get any answers about this. Support told me to return it when I Pushed for when it would be fixed. i returned it and got an HP Spectre 360x 2 in 1 and I love it. Havent had a single problem. Folds to be a tablet and is Same weight. good luck to you!

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