I downloaded the Surface Diagnostics Toolkit from Surface.com/Tool and ran through the program. So far, my keyboard and mouse lag is gone. I'll keep you posted if it comes back.
Surface Book 2 Trackpad and Keyboard Lag
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Anonymous
Hi. I have a brand new, i7 256 Surface Book 2 with an annoying problem. The trackpad and keyboard both exhibit huge lag when running on battery power, with anything less than "Better Performance". Even then, it's not perfect unless you go for the 'Best Performance' setting.
When running in battery mode, it's easy to appreciate that more people might be using the trackpad rather than a mouse (for portability) so why this won't function properly on the lower power saving modes, is confusing to say the least. One would expect the keyboard to work cum-what-may.
I've never experienced this issue with my Surface Pros and feel rather disappointed given the cost or the Book 2.
Any fixes please, other than disabling the two-finger pinch to zoom function?
*** I no longer seem to be experiencing this issue ***
Surface | Surface Book | Power and battery
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
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Anonymous
2018-02-02T06:38:29+00:00 -
Anonymous
2018-02-02T10:51:16+00:00 Interesting. And you think this has fixed it at all battery/performance levels? Please keep us posted. Will try this too and feedback.
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Anonymous
2018-02-02T14:15:26+00:00 I downloaded the Surface Diagnostics Toolkit from Surface.com/Tool and ran through the program. So far, my keyboard and mouse lag is gone. I'll keep you posted if it comes back.
BTW, here's the link to download the Surface Diagnostics Toolkit. https://aka.ms/surfacerepair
I downloaded the diagnostics toolkit and ran it. I was coming back to this thread to report that it seemed to have improved or fixed the lag issues but...
...(drumroll)...
...it didn't.
As soon as I started typing in this reply box (i'm using Edge, btw) the lag came back with a vengeance. It's gone away again while I'm typing but I definitely just got a 10 second block of lagging.
:-(
-Ben
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Anonymous
2018-02-02T15:17:47+00:00 I downloaded the Surface Diagnostics Toolkit from Surface.com/Tool and ran through the program. So far, my keyboard and mouse lag is gone. I'll keep you posted if it comes back.
BTW, here's the link to download the Surface Diagnostics Toolkit. https://aka.ms/surfacerepair
I downloaded the diagnostics toolkit and ran it. I was coming back to this thread to report that it seemed to have improved or fixed the lag issues but...
...(drumroll)...
...it didn't.
As soon as I started typing in this reply box (i'm using Edge, btw) the lag came back with a vengeance. It's gone away again while I'm typing but I definitely just got a 10 second block of lagging.
:-(
-Ben
Yes, I saw the early reference to the toolkit, and didn't get a chance to respond. I tried that as well with no difference.
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Anonymous
2018-02-02T16:21:59+00:00 I have been experiencing this lag issue as well on my 15" Surface Book 2 and while researching the other day came across a solution that someone reported fixing the same lag issue on the Surface Pro 4.
The problem seems to be an issue with power management. I don't experience the problem while connected to power or at max battery performance. Running on battery saver also alleviates the lag. The keyboard, pen and trackpad are all responsive now while maximizing battery life and overall performance is in line with the Recommended battery performance level.