Surface Book 2 Trackpad and Keyboard Lag

Anonymous
2017-12-12T09:53:55+00:00

Hi. I have a brand new, i7 256 Surface Book 2 with an annoying problem. The trackpad and keyboard both exhibit huge lag when running on battery power, with anything less than "Better Performance". Even then, it's not perfect unless you go for the 'Best Performance' setting.

When running in battery mode, it's easy to appreciate that more people might be using the trackpad rather than a mouse (for portability) so why this won't function properly on the lower power saving modes, is confusing to say the least. One would expect the keyboard to work cum-what-may. 

I've never experienced this issue with my Surface Pros and feel rather disappointed given the cost or the Book 2.

Any fixes please, other than disabling the two-finger pinch to zoom function?

*** I no longer seem to be experiencing this issue ***

Surface | Surface Book | Power and battery

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

89 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2018-11-01T18:02:32+00:00

    It's November 1, 2018 and it seems MS has still not fixed this issue.  For the life of me I couldn't figure it out.  It seems that the root cause is pairing the Surface Pen.  But, moreover, it only happens when on battery power!  So, to prove the theory I did the following...

    Surface Pen Paired & On Battery - Touchpad is pretty much useless.  Wanna put a gun to my head and pull the trigger!

    Surface Pen Paired & On Power - Touchpad works perfectly.  Some have changed performance to best versus appearance and seems to fix the issue, however, when on battery it will drain much quicker and the fan will kick on more often and makes it more noisy.

    Surface Pen Unpaired & On Battery - Touchpad works perfectly and performance managed by windows automatically

    Surface Pen Unpaired & On Power - Touchpad works perfectly and performance managed by windows automatically.

    Surface Pen REPAIRED - Touchpad works perfectly weather on Battery or on Power.

    Looks like the Surface Pen IS the problem upon initial pairing, but problem is resolved once the pen is unpaired and repaired.

    This is so weird.  MS should fix this out of the box.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2018-11-01T18:15:21+00:00

    That's interesting and might explain why I haven't had the issue for a while. I haven't been using the pen!

    Was this answer helpful?

    0 comments
  3. Anonymous
    2018-11-01T18:26:14+00:00

    Can you try re-pairing the Pen and see if the problem comes back?

    Was this answer helpful?

    0 comments
  4. Anonymous
    2018-12-03T16:03:35+00:00

    Well, I have the issue and I don't even own a Surface Pen!

    Was this answer helpful?

    0 comments
  5. Anonymous
    2018-12-03T16:12:53+00:00

    Hey, just curious....is this what you all see for your Processor Properties?  I thought it was foster than this??

    Was this answer helpful?

    0 comments