Surface Book 2 Trackpad and Keyboard Lag

Anonymous
2017-12-12T09:53:55+00:00

Hi. I have a brand new, i7 256 Surface Book 2 with an annoying problem. The trackpad and keyboard both exhibit huge lag when running on battery power, with anything less than "Better Performance". Even then, it's not perfect unless you go for the 'Best Performance' setting.

When running in battery mode, it's easy to appreciate that more people might be using the trackpad rather than a mouse (for portability) so why this won't function properly on the lower power saving modes, is confusing to say the least. One would expect the keyboard to work cum-what-may. 

I've never experienced this issue with my Surface Pros and feel rather disappointed given the cost or the Book 2.

Any fixes please, other than disabling the two-finger pinch to zoom function?

*** I no longer seem to be experiencing this issue ***

Surface | Surface Book | Power and battery

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  1. Anonymous
    2018-07-02T13:25:14+00:00

    @Ben Which version of the firmware are you using on the machine? From the download page, I saw there were 3 versions. 

    https://www.microsoft.com/en-us/download/details.aspx?id=56261

    SurfaceBook2_Win10_17134_1802209_1.msi

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  2. Anonymous
    2018-06-28T19:00:47+00:00

    @Ben Which version of the firmware are you using on the machine? From the download page, I saw there were 3 versions. 

    https://www.microsoft.com/en-us/download/details.aspx?id=56261

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  3. Anonymous
    2018-06-24T13:17:09+00:00

    Yes, having the same problem on my Surface book 2 with full spec. The trackpad is not always lagging, but it doesn't matter what programs are running, it will at some point delay and it's really frustrating. I wonder what the cause is? Thinking of returning mine due to it, I just need a laptop that works.

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  4. Anonymous
    2018-06-17T09:57:27+00:00

    Probably tweet at @satyanadella. I've had this lag issue for a while. Not acceptable for a $3,200 laptop.

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  5. Anonymous
    2018-05-27T16:22:05+00:00

    I have the same problem on my 1 day old SB2 15".

    Ran the Surface Diagnostics tool and the issue appeared to go away for a while, but it returned after the next reboot.

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