Surface Book 2 Trackpad and Keyboard Lag

Anonymous
2017-12-12T09:53:55+00:00

Hi. I have a brand new, i7 256 Surface Book 2 with an annoying problem. The trackpad and keyboard both exhibit huge lag when running on battery power, with anything less than "Better Performance". Even then, it's not perfect unless you go for the 'Best Performance' setting.

When running in battery mode, it's easy to appreciate that more people might be using the trackpad rather than a mouse (for portability) so why this won't function properly on the lower power saving modes, is confusing to say the least. One would expect the keyboard to work cum-what-may. 

I've never experienced this issue with my Surface Pros and feel rather disappointed given the cost or the Book 2.

Any fixes please, other than disabling the two-finger pinch to zoom function?

*** I no longer seem to be experiencing this issue ***

Surface | Surface Book | Power and battery

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  1. Anonymous
    2018-10-03T19:20:00+00:00

    Mine is fixed.  Tons of updates and fall 2018 Windows 10 update.

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  2. Anonymous
    2018-10-03T19:04:43+00:00

    So this thread has been going from December 12, 2017 and still no fix?! Seriously?! I am regretting purchasing this over $2000 US laptop if this is the issue I'm gonna have with no proper customer service as to finding a fix for this. My lag happens at Recommended battery settings and Better Performance. I have to put it on battery saver or Max Performance to prevent the lag with the pen and the trackpad. Might as well I had gotten a Macbook instead of this cuz I'd have gotten a fix for this already

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  3. Anonymous
    2018-09-09T17:37:34+00:00

    Some of you guys are describing the symptoms of throttling - take a look at this thread Surface Book 2 throttles excessively, often down to 0.4 GHz

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  4. Anonymous
    2018-09-07T07:18:57+00:00

    It seems that it is related to current frequency of CPU/GPU, the issue occurred more often when cpu freq is low.

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  5. Anonymous
    2018-09-05T09:07:58+00:00

    I have the same issue. I bought the version 15''-i7 -1T-GTX1060 in July. At first I did not encounter this problem(used or not used nvidia video card both occurred). But from the middle of August, this issue often occurred when I use recommended power mode (even power supply attached). If I switch power mode to better performance the issue may fixed.

    I did not install third party system optimization software. I just installed VS, software from Microsoft Store, android game emulator (mumu, nox, bluestacks). 

    Is the voltage/power drives the touchpad/screen/mother-board changed when I switch the power mode? Or the priority of mouse drivers are too low ?

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