Surface Book 2 Trackpad and Keyboard Lag

Anonymous
2017-12-12T09:53:55+00:00

Hi. I have a brand new, i7 256 Surface Book 2 with an annoying problem. The trackpad and keyboard both exhibit huge lag when running on battery power, with anything less than "Better Performance". Even then, it's not perfect unless you go for the 'Best Performance' setting.

When running in battery mode, it's easy to appreciate that more people might be using the trackpad rather than a mouse (for portability) so why this won't function properly on the lower power saving modes, is confusing to say the least. One would expect the keyboard to work cum-what-may. 

I've never experienced this issue with my Surface Pros and feel rather disappointed given the cost or the Book 2.

Any fixes please, other than disabling the two-finger pinch to zoom function?

*** I no longer seem to be experiencing this issue ***

Surface | Surface Book | Power and battery

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  1. Anonymous
    2019-01-20T15:42:03+00:00

    I personally think I've waited long enough for MS to fix this issue.

    I usually love the surface devices but I bought this to work with Zbrush and due the pen issues it makes it almost unusable for me on the move.

    I am now going to try and get the product returned and I'll go for one of the other 2in1 machine's on the market. They may have less power in terms of GPU and have less build quality (a subjective topic), they will however make up for that with Wacom pen tech (which is so much better than N-trig it's untrue) and a cheaper point of entry.

    I don't mind paying a lot of money for a device but when it's clear MS don't even care about their flagship 2in1 device (they released two updates in 2018 that bricked their own device, how does that even happen!!??) It makes it hard to swallow the issues or even have any faith that they might be fixed in the long term.

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  2. Anonymous
    2019-01-16T04:02:26+00:00

    I'm experiencing the same issue.  I have to set my power settings to Best Performance to work around the issue.  That's okay when plugged in but on battery the autonomy is greatly reduced.  Any help from Microsoft on this?

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  3. Anonymous
    2019-01-11T06:29:39+00:00

    I am having the same issue.

    Is there any resolution?

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  4. Anonymous
    2018-12-05T12:51:11+00:00

    For anyone still having these issues. Please just install the latest Intel driver from their site and don't wait for windows update to catch up. The lag is an issue with some screen refresh optimization

    Edit: On second check, it looks like the Intel drivers are gone now from my SB15', most likely by a windows update, which would mean they have updated the drivers in windows update.

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  5. Anonymous
    2018-12-03T16:12:53+00:00

    Hey, just curious....is this what you all see for your Processor Properties?  I thought it was foster than this??

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