Surface Book 2 Trackpad and Keyboard Lag

Anonymous
2017-12-12T09:53:55+00:00

Hi. I have a brand new, i7 256 Surface Book 2 with an annoying problem. The trackpad and keyboard both exhibit huge lag when running on battery power, with anything less than "Better Performance". Even then, it's not perfect unless you go for the 'Best Performance' setting.

When running in battery mode, it's easy to appreciate that more people might be using the trackpad rather than a mouse (for portability) so why this won't function properly on the lower power saving modes, is confusing to say the least. One would expect the keyboard to work cum-what-may. 

I've never experienced this issue with my Surface Pros and feel rather disappointed given the cost or the Book 2.

Any fixes please, other than disabling the two-finger pinch to zoom function?

*** I no longer seem to be experiencing this issue ***

Surface | Surface Book | Power and battery

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  1. Anonymous
    2019-01-20T15:42:03+00:00

    I personally think I've waited long enough for MS to fix this issue.

    I usually love the surface devices but I bought this to work with Zbrush and due the pen issues it makes it almost unusable for me on the move.

    I am now going to try and get the product returned and I'll go for one of the other 2in1 machine's on the market. They may have less power in terms of GPU and have less build quality (a subjective topic), they will however make up for that with Wacom pen tech (which is so much better than N-trig it's untrue) and a cheaper point of entry.

    I don't mind paying a lot of money for a device but when it's clear MS don't even care about their flagship 2in1 device (they released two updates in 2018 that bricked their own device, how does that even happen!!??) It makes it hard to swallow the issues or even have any faith that they might be fixed in the long term.

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  2. Anonymous
    2019-01-11T06:29:39+00:00

    I am having the same issue.

    Is there any resolution?

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  3. Anonymous
    2018-01-24T03:54:31+00:00

    I'm experiencing the same issues (SB2 15" 512GB). I have found that putting the performance slider on battery to "Battery Saver" removes the keyboard lag and trackpad issues. This has to be some sort of power management issue or something, since I seem to have pretty poor battery life as well.  I'm testing battery saver now, and battery life already seems much better (25 minutes I'm still reading 100%, whereas I dropped 8% battery in 25 minutes earlier).

    On mine, the lag occurs when plugged in as well. I'll try the slider setting the next time it happens when on battery, so thanks for the idea.

    Hopefully, Microsoft will resolve this issue so we don't have to resort to such things to get what should be normal performance out of these $2500+ machines.

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  4. Anonymous
    2018-01-19T14:21:30+00:00

    I've got the same problem and it's *really* *annoying*.  Additionally, once you put the Surface Book 2 in best performance mode, the fan starts running full-blast and battery life stinks.  Overall, I've found that battery life on the SB2 isn't particularly great.  

    Any help from MSFT would be greatly appreciated.

    -Ben

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  5. Anonymous
    2017-12-17T12:24:23+00:00

    I have the same issue on my i7 512 Surface Book 2. The keyboard though works ok, at least I noticed no lag. The touchpad though lags a lot and it ruins the experience. In better performance mode everything works ok. I just hope that battery life is still good in this mode.

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