Surface Pen makes screen flash black

Anonymous
2019-08-08T17:39:38+00:00

I recently purchased a Surface Go to use for in-class note taking, along with a surface pen. I have been using it for approximately 2 weeks and have noticed an issue when using the pen. Randomly, about once a day when taking notes in OneNote, when I press the pen to the screen, the screen will flash black. Oddly, this only occurs when using solid colors for the the pen and pencil. The highlighter and rainbow colors do not do this. I can fix it by restarting it, but it is an inconvenience. Any ideas what is causing it and how I can prevent it from happening in the future?

Surface | Accessories | Surface Pen

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  1. Anonymous
    2021-02-18T09:15:05+00:00

    Great it worked for selimrecep and Erwin, but it didn't for me, I updated (against the Tablet's (Microsoft's) advice) to Intel graphics driver 27.20.100.9168.  Is that the same one that fixed it for you two? I had previously updated driver/firmware on windows update to 17763_20.020.2886.0. My issue only happens with whiteboard and as others have pointed out, only when using solid not rainbow colours - was that the same for you?
    I also have had screen brightness flitting whilst the auto-adjust brightness was set - so have had to disable that.

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  2. Anonymous
    2021-01-12T14:54:56+00:00

    Try to navigate into Local Group Policy Editor by running gpedit.msc. From there go to Computer Configuration\Windows Settings\Security Settings\Local Policies\User Rights Assignment and find the Increasing scheduling priority Policy. Make sure the Window Manager\Window Manager Groupvalue is present in it's Properties panel in the Local Security Setting tab. Also, add the user account you're experiencing the flickering display, whilst using Surface Pen, on to the list by clicking Add User or Group.

    Details can be found in this Microsoft Docs article Increase scheduling priority (Windows 10) - Windows security | Microsoft Docs.

    I hope this helps, feel free to let me/us know.

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  3. Anonymous
    2020-08-23T23:33:53+00:00

    I was able to role my computer back to it status before the update, and it worked since then

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  4. Anonymous
    2019-12-18T15:11:38+00:00

    I've been having the same issue with the special Windows 10 version of OneNote. OneNote 2016 works without issues.

    Supposedly, if you have this issue in 2016, you can disable hardware graphics acceleration in the advanced options, but that setting doesn't exist on the UWP version.

    For me, simply closing and reopening OneNote wasn't enough to fix it (it also happened in any other Modern app). Rebooting the computer worked, but that's a hassle. I did find a quicker workaround, though.

    Open up Task Manager and kill Desktop Window Manager. Windows will complain and all that, but once it's killed (it restarts itself automatically), my screen stops flashing.

    I really hope Microsoft fixes this...

    This fix didn't work for me.  I see it in OneNote (the store version, not 2016) and Whiteboard.  I am in the Windows Insider Program so it might be on builds such as "Windows 10 Insider Preview 19041.1"

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  5. Anonymous
    2019-11-14T07:49:23+00:00

    same here with surface pen and surface laptop 3 13.5"

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