Surface Pro 4 "Plugged in, Not Charging"

Anonymous

So I did a search and found a lot of similar issues with the Pro 2, but nothing that really fits what I'm dealing with regarding my pro 4.

I've already swapped it out once before for this same issue, so I don't believe this is just a one off issue.

I have a Surface pro 4, i7, 256gb, 16gb RAM. I use the Surface pro 3 docking station with insert and have connected through the dock the following:a Single Dell 24" monitor off the displayport out of the docking station, Satellite/sub sound system, wireless keyboard, wired mouse, and a bluray drive. So that's the setup.

here is the issue. When ever I attempt to do anything that is somewhat power intensive, I get the "Plugged in, Not Charging" issue. For instance if I play "Call of Duty: Heroes" which is a download from the app store it stops charging. Doesn't matter if I have the surfaced docked or connected directly to the supplied power cable.

The batter charges, it lasts 4-5 hrs when not on the charger. If I'm just doing word processing or watching a video, if I'm not compiling code, digital circuits, or playing a very very very low demand game it works just fine.

Anyone with a similar issue? Anyone able to get this resolved?

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

Answer accepted by question author

Anonymous

Here's what worked for me just now.

I've got a Surface Pro 4 i7/16GB with the Microsoft Dock, and it stubbornly refused to charge.

I went into Device Manager, ![](https://learn-attachment.microsoft.com/api/attachments/1f924923-6af6-422b-8472-31c1b800abbc?platform=QnA and for each of the "Microsoft AC Adapter" and "Microsoft Surface ACPI-Compliant Control Method Battery" devices, I selected them, right-clicked, "Uninstall Device", then went to Action, Scan for Hardware Changes, and it re-appeared. After doing that to each of them, my SP4 started charging again. No reboot necessary.

More info can be found in the Surface battery won’t charge troubleshooting article.

Hope that helps someone out there.

Your mileage may vary.

-KwM-

0 comments

97 additional answers

Anonymous

2017-10-12T09:41:48+00:00

My setup is SP4 (i7, 16gb) in a SP3 docking station, with Dell 27 external display via mini DP, and a wireless mouse.

My battery says 93% available (plugged in/not charging). It occasionally starts charging, might go up to 95% (plugged in/charging), but then stops charging.

This is gonna kill the battery IMO. My SP¤ has recently (as of last night) done an auto system update. Has this anything to do with it?
Was this answer helpful?

0 comments No comments
Anonymous

2017-10-12T13:13:12+00:00

Hi Deke Ryan,

Have you adjusted the power settings so the USB doesn't get suspended to save power?

Control Panel\Hardware and Sound\Power Options\Edit Plan Settings\Change advanced power settings\USB settings\USB selective suspend setting\

Settings: Disabled

This will keep the USB from going to sleep.
Was this answer helpful?

0 comments No comments
Anonymous

2017-10-12T14:06:57+00:00

I'm having the same issue, but don't get a message - it just stops charging. Has anyone found a fix for this?

I've found that simply disconnecting and reconnecting the power cord on the side of my Pro4 will restart the charging. The issue I have is that it requires this to be done regularly. Who's got time for that??
Was this answer helpful?

3 people found this answer helpful.

0 comments No comments
Anonymous

2017-10-12T16:46:37+00:00

"Who's got time for that??" Evidently, Microsoft doesn't since they haven't gotten off their ASS to fix the issue with their PLUGGED IN/NOT CHARGING problem with regards to the SP4 in a SP3 docking station after 4 or 5 hours after it reaches it's fully 100% charge or the fact their Bluetooth Designer keyboard stops functioning with regards to their media keys after connecting for 15 minutes......
Was this answer helpful?

0 comments No comments