Surface Pro 4 "Plugged in, Not Charging"

I agree.  Microsoft is a software company not hardware.  I'm on my 4th surface and all have been replaced at least once.  Thankfully I purchased the extended replacement from Best Buy and when my current SP4 started experiencing the "Plugged in Not Charging" issue it was replaced.  Not exactly the way I purchased the protection plan as BB told me MS revised their policies and MS had to verify the problem before BB could replace it even though the Geek Squad tech verified the problem.  They made me purchase an open box to use while mine was evaluated which I was able to return when my replacement finally arrived back to BB after being "evaluated" by MS.  A real pain to say the least as I only installed the basics apps.  I experienced the same issues with the MS Bands which I really liked but gave up and now have a Samsung smartwatch.  I am really torn as to what I will do when the current SP4 is out or protection and dies as when the MS hardware works it it great but extremely unreliable long term.

I agree.  Microsoft is a software company not hardware.  I'm on my 4th surface and all have been replaced at least once.  Thankfully I purchased the extended replacement from Best Buy and when my current SP4 started experiencing the "Plugged in Not Charging" issue it was replaced.  Not exactly the way I purchased the protection plan as BB told me MS revised their policies and MS had to verify the problem before BB could replace it even though the Geek Squad tech verified the problem.  They made me purchase an open box to use while mine was evaluated which I was able to return when my replacement finally arrived back to BB after being "evaluated" by MS.  A real pain to say the least as I only installed the basics apps.  I experienced the same issues with the MS Bands which I really liked but gave up and now have a Samsung smartwatch.  I am really torn as to what I will do when the current SP4 is out or protection and dies as when the MS hardware works it it great but extremely unreliable long term.

Yeah I feel the same way.  I loved my SP4 for the first 20 months.  It was better than any laptop I had owned before.  But it wasn't all plain sailing.  It's bricked itself twice, corrupted the recovery partition and finally complete battery failure.  Not to mention all the driver issues that kept coming back with each Windows update (screen flicker, mouse and track-pad erratic behavior, oh and not forgetting Windows Hello stopped working for about 3 weeks after the Fall Update - Microsoft, seriously!?).  If you'd have asked me 6 months ago what my next laptop would be, I'd have said a Surface Pro.  Now I'm not so sure.  I couldn't have looked after my Surface any better than I did.  I treated it like a hot girlfriend.  I regularly maintained her, kept her fully updated all the time, and didn't overwhelm her with lots of rubbish (applications), so for her to leave me in less than 2 years is a slap in the face!

I think the same.

Purchased high spec Surface book 2- was running for 4 month. After that charger start to coil at the plug.. Initially thought dirty contacts, cleared-worked for a while.

Then some Win10 update came- computer hanged in the middle. Charger stopped charging. MS diagnostic software pinpointed to charger. Both batteries discharged and whole thing turned into expensive metal brick

Send device with request. received it back with re-installed Win 10, naked no other software. luckily I do data backups. Received faulty charger back despite request. Customer service in  MS ? Joke. First bloke here in UK didn't even know how to find device SN. Got a new charger despite my numerous attempts to get a replacement device. Guess what new charger didn't help to start this metal brick and I'm running into second month of struggling with them. Bank still takes installements for loan and I'm left with useless metal brick probably for second month.I was also accused that this happened because I generated wrong request number (I have 2 devices) so they are blaming client trying to cover up for their abysmal customer service. I have wasted probably a day worth of work for phone calls, emails, chats etc. I'm going to do my own research as to what could we do with MS. I see posts about this Surface crap popping all over internet, we got to gather and act together.

Hi

Have you guys tried to update the firmware on the Surface Pro 4 dock? 

Download the Microsoft Surface Dock updater from the Store.

This updates the dock make sure you follow the instructions