Surface Pro 4 "Plugged in, Not Charging"

Anonymous
2016-03-16T13:08:47+00:00

So I did a search and found a lot of similar issues with the Pro 2, but nothing that really fits what I'm dealing with regarding my pro 4.

I've already swapped it out once before for this same issue, so I don't believe this is just a one off issue.

I have a Surface pro 4, i7, 256gb, 16gb RAM. I use the Surface pro 3 docking station with insert and have connected through the dock the following:a Single Dell 24" monitor off the displayport out of the docking station, Satellite/sub sound system, wireless keyboard, wired mouse, and a bluray drive. So that's the setup.

here is the issue. When ever I attempt to do anything that is somewhat power intensive, I get the  "Plugged in, Not Charging" issue. For instance if I play "Call of Duty: Heroes" which is a download from the app store it stops charging. Doesn't matter if I have the surfaced docked or connected directly to the supplied power cable.

The batter charges, it lasts 4-5 hrs when not on the charger. If I'm just doing word processing or watching a video, if I'm not compiling code, digital circuits, or playing a very very very low demand game it works just fine.

Anyone with a similar issue? Anyone able to get this resolved?

Surface | Surface Pro | Power and battery

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Anonymous
2018-03-15T15:48:24+00:00

Here's what worked for me just now.

I've got a Surface Pro 4 i7/16GB  with the Microsoft Dock, and it stubbornly refused to charge.

I went into Device Manager, ![](https://learn-attachment.microsoft.com/api/attachments/1f924923-6af6-422b-8472-31c1b800abbc?platform=QnA and for each of the "Microsoft AC Adapter" and "Microsoft Surface ACPI-Compliant Control Method Battery" devices, I selected them, right-clicked, "Uninstall Device", then went to Action, Scan for Hardware Changes, and it re-appeared.  After doing that to each of them, my SP4 started charging again.  No reboot necessary.

More info can be found in the Surface battery won’t charge troubleshooting article.

Hope that helps someone out there.

Your mileage may vary.

-KwM-

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  1. Anonymous
    2018-05-29T20:46:41+00:00

    How can we test the battery to see if it charges.  It may be a bad battery and not a software issue.

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  2. Anonymous
    2018-04-23T13:26:46+00:00

    SOLUTION!!!(For me, anyways)

    I was having the same issue, less than a year after I bought.  I was using an extension, when I plugged directly into a wall outlet it started working fine. 

    I found this on Reddit.  It worked for me. I hope it works for those who read this.

    https://www.reddit.com/r/Surface/comments/7z7a4i/surface\_pro\_4\_plugged\_in\_but\_not\_charging/duluezj/

    Good luck and Microsoft, if you are letting all of these posts happen and not doing anything about it, maybe its time you do. I see this issue dated back to 2010.... Just a thought!

    I will try different outlets. Don't giving it much hope though 'Cause as stated above I have two original adapters.. Yet I can only make it work (power up) withe the ms surface dock adapter. At work I use the extension so why not give it a try. Thanx anyway

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  3. Anonymous
    2018-04-23T13:15:44+00:00

    SOLUTION!!!(For me, anyways)

    I was having the same issue, less than a year after I bought.  I was using an extension, when I plugged directly into a wall outlet it started working fine. 

    I found this on Reddit.  It worked for me. I hope it works for those who read this.

    https://www.reddit.com/r/Surface/comments/7z7a4i/surface\_pro\_4\_plugged\_in\_but\_not\_charging/duluezj/

    Good luck and Microsoft, if you are letting all of these posts happen and not doing anything about it, maybe its time you do. I see this issue dated back to 2010.... Just a thought!

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  4. Anonymous
    2018-04-17T08:35:49+00:00

    Okay even after limiting the processor speed the plugged in not charging happened again but less frequently, like daily.

    I then used alcohol wipes and very carefully cleaned the power connection slot on the side of the Surface and did the same with the plug that goes into the slot.

    It's been 2 weeks now and the problem has not reoccurred.

    Try cleaning the power plug and socket and see how that works for you.

    Regards,

    Hoag

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