Surface Pro 4 "Plugged in, Not Charging"

Anonymous
2016-03-16T13:08:47+00:00

So I did a search and found a lot of similar issues with the Pro 2, but nothing that really fits what I'm dealing with regarding my pro 4.

I've already swapped it out once before for this same issue, so I don't believe this is just a one off issue.

I have a Surface pro 4, i7, 256gb, 16gb RAM. I use the Surface pro 3 docking station with insert and have connected through the dock the following:a Single Dell 24" monitor off the displayport out of the docking station, Satellite/sub sound system, wireless keyboard, wired mouse, and a bluray drive. So that's the setup.

here is the issue. When ever I attempt to do anything that is somewhat power intensive, I get the  "Plugged in, Not Charging" issue. For instance if I play "Call of Duty: Heroes" which is a download from the app store it stops charging. Doesn't matter if I have the surfaced docked or connected directly to the supplied power cable.

The batter charges, it lasts 4-5 hrs when not on the charger. If I'm just doing word processing or watching a video, if I'm not compiling code, digital circuits, or playing a very very very low demand game it works just fine.

Anyone with a similar issue? Anyone able to get this resolved?

Surface | Surface Pro | Power and battery

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Anonymous
2018-03-15T15:48:24+00:00

Here's what worked for me just now.

I've got a Surface Pro 4 i7/16GB  with the Microsoft Dock, and it stubbornly refused to charge.

I went into Device Manager, ![](https://learn-attachment.microsoft.com/api/attachments/1f924923-6af6-422b-8472-31c1b800abbc?platform=QnA and for each of the "Microsoft AC Adapter" and "Microsoft Surface ACPI-Compliant Control Method Battery" devices, I selected them, right-clicked, "Uninstall Device", then went to Action, Scan for Hardware Changes, and it re-appeared.  After doing that to each of them, my SP4 started charging again.  No reboot necessary.

More info can be found in the Surface battery won’t charge troubleshooting article.

Hope that helps someone out there.

Your mileage may vary.

-KwM-

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  1. Anonymous
    2018-09-20T21:46:53+00:00

    Microsoft told me that the surface pro 3 docking station is no longer compatible with the surface pro 4 with the updated windows 10 1803 version platform.....I had to purchase the newer poorly designed AC adapter brick

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  2. Anonymous
    2018-09-20T21:36:54+00:00

    Thank you for the reply H_Ostling. I did attempt that as well without success. The charger is recognized but the battery is not charging.

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  3. Anonymous
    2018-09-20T20:54:21+00:00

    I can't comment on the recall issue, but cleaning the connector plug and socket with alcohol solved the problem for me.  I was a disbeliever but it worked.

    Hoag

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  4. Anonymous
    2018-09-20T20:44:38+00:00

    Is Microsoft going to issue a recall for the battery problems? My daughter has owned a Galaxy tablet for over 6 years now without a battery problem. I've had this Pro 4 for 18 months and it will no longer charge the battery. I've tried all the suggestions from many sites.  This device is not old enough and was well taken care of for it to become useless.

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