Surface Pro 4 "Plugged in, Not Charging"

Anonymous
2016-03-16T13:08:47+00:00

So I did a search and found a lot of similar issues with the Pro 2, but nothing that really fits what I'm dealing with regarding my pro 4.

I've already swapped it out once before for this same issue, so I don't believe this is just a one off issue.

I have a Surface pro 4, i7, 256gb, 16gb RAM. I use the Surface pro 3 docking station with insert and have connected through the dock the following:a Single Dell 24" monitor off the displayport out of the docking station, Satellite/sub sound system, wireless keyboard, wired mouse, and a bluray drive. So that's the setup.

here is the issue. When ever I attempt to do anything that is somewhat power intensive, I get the  "Plugged in, Not Charging" issue. For instance if I play "Call of Duty: Heroes" which is a download from the app store it stops charging. Doesn't matter if I have the surfaced docked or connected directly to the supplied power cable.

The batter charges, it lasts 4-5 hrs when not on the charger. If I'm just doing word processing or watching a video, if I'm not compiling code, digital circuits, or playing a very very very low demand game it works just fine.

Anyone with a similar issue? Anyone able to get this resolved?

Surface | Surface Pro | Power and battery

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Anonymous
2018-03-15T15:48:24+00:00

Here's what worked for me just now.

I've got a Surface Pro 4 i7/16GB  with the Microsoft Dock, and it stubbornly refused to charge.

I went into Device Manager, ![](https://learn-attachment.microsoft.com/api/attachments/1f924923-6af6-422b-8472-31c1b800abbc?platform=QnA and for each of the "Microsoft AC Adapter" and "Microsoft Surface ACPI-Compliant Control Method Battery" devices, I selected them, right-clicked, "Uninstall Device", then went to Action, Scan for Hardware Changes, and it re-appeared.  After doing that to each of them, my SP4 started charging again.  No reboot necessary.

More info can be found in the Surface battery won’t charge troubleshooting article.

Hope that helps someone out there.

Your mileage may vary.

-KwM-

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  1. Anonymous
    2018-12-21T12:30:44+00:00

    This worked for me

    https://www.youtube.com/watch?v=CNBFl4Bn7CU

    2- Unplug charger prior to above steps Are you getting this error message "Battery Plugged in Not Charging" in Windows 10? Try these two simple steps and let's know if it works for you. 1- Right click on Windows Start Button I Device Manager I Batteries I "Microsoft ACPI - Compliant Control Method Battery" right click and uninstall it. Now right click on Battery and select "Scan for hardware changes" 2- Right click on Taskbar I Task Manager I Windows Explorer - right click and End Task I File I New Task I explorer.exe I ok

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  2. Anonymous
    2018-11-19T16:36:35+00:00

    I had done like that, but it still be 0% available, plugged in, not charging.

    How can I solve this?

    same as mine, i came here to find a solution but i guess everyone is having the same problems.

    i hardly use my surface and it was ok last week, now it sits at 0% not charging.

    I only noticed because i bought a typekey keyboard for it due to going to oz in 4 weeks.

    keyboard got sent back as only being able to use the surface whilst its plugged in is not my idea of a tablet.

    tried every single thing microsoft have suggested for this type of issue but nothing fixes it, new charger didnt fix it.

    I am going to try and relpace the battery.

    will let you all know how i get on

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  3. Anonymous
    2018-11-19T08:52:50+00:00

    I had done like that, but it still be 0% available, plugged in, not charging.

    How can I solve this?

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  4. Anonymous
    2018-10-18T15:14:57+00:00

    They've all certainly had various power issues.  My Pro 3 had the black screen of death ridiculously often, and eventually it got the permanent version.  That day I bought a Pro 4, which until recently has been pretty good.  However it now has the 'plugged in, not charging' issue and will only work whilst connected to the mains.

    It reports to have no battery issues, using various M&S tools / troubleshooting.  It has 85% battery but when I restart it from being shut down, the system clock will be set to whatever it was when I last shut down - so certainly something going on there.

    I am very hesitant to give up and buy another Surface, because it's starting to get ridiculous.

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