Surface Pro 4 "Plugged in, Not Charging"

Anonymous

So I did a search and found a lot of similar issues with the Pro 2, but nothing that really fits what I'm dealing with regarding my pro 4.

I've already swapped it out once before for this same issue, so I don't believe this is just a one off issue.

I have a Surface pro 4, i7, 256gb, 16gb RAM. I use the Surface pro 3 docking station with insert and have connected through the dock the following:a Single Dell 24" monitor off the displayport out of the docking station, Satellite/sub sound system, wireless keyboard, wired mouse, and a bluray drive. So that's the setup.

here is the issue. When ever I attempt to do anything that is somewhat power intensive, I get the "Plugged in, Not Charging" issue. For instance if I play "Call of Duty: Heroes" which is a download from the app store it stops charging. Doesn't matter if I have the surfaced docked or connected directly to the supplied power cable.

The batter charges, it lasts 4-5 hrs when not on the charger. If I'm just doing word processing or watching a video, if I'm not compiling code, digital circuits, or playing a very very very low demand game it works just fine.

Anyone with a similar issue? Anyone able to get this resolved?

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Anonymous

Here's what worked for me just now.

I've got a Surface Pro 4 i7/16GB with the Microsoft Dock, and it stubbornly refused to charge.

I went into Device Manager, ![](https://learn-attachment.microsoft.com/api/attachments/1f924923-6af6-422b-8472-31c1b800abbc?platform=QnA and for each of the "Microsoft AC Adapter" and "Microsoft Surface ACPI-Compliant Control Method Battery" devices, I selected them, right-clicked, "Uninstall Device", then went to Action, Scan for Hardware Changes, and it re-appeared. After doing that to each of them, my SP4 started charging again. No reboot necessary.

More info can be found in the Surface battery won’t charge troubleshooting article.

Hope that helps someone out there.

Your mileage may vary.

-KwM-

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97 additional answers

Anonymous

2018-01-10T09:24:13+00:00

We are also experiencing this across many surfaces in our Business, all running 1709 and SP4's
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Anonymous

2018-01-06T00:46:32+00:00

Don't know what happened but I now have this problem as well!

Was it an update?
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Anonymous

2018-01-05T22:49:10+00:00

I believe it's a timing out issue in the software(creator update)......

I agree 100% that it is a software issue with Creator Update...I never had this problem with Anniversary or prior builds and within a week of install Creator it started happening and Fall Creator didn't fix it. Actually, Fall Creator made things worse because not only do I have this issue but now also have an action center that won't open most of the time. Even worse, when it doesn't open and I have notifications in it the whole bottom right corner is unresponsive...basically the area where the pop ups show. I rebuilt mine from a fresh ISO of the Creators Update and none of the issues have gone away.

I have never used a Windows OS that is as buggy as Windows 10 has been on Surface from day 1. That is the odd thing, Windows 10 on my Dell XPS works great with no issues, on Surface it's the worst combo.
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Anonymous

2018-01-04T17:35:14+00:00

I have the problem now too. No solution, no contact from Microsoft, no nothing.

It's time!

Where are you Microsoft?
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