Surface Pro 4 "Plugged in, Not Charging"

Unfortunately, my device is surface pro 4, battery plugged in but not charging

I tried most of the solution posted but nothing was useful 

In addition, this is not the first time experiencing this problem with the device 

the same problem happened before & the vendor swapped my charger but consumed a lot of time to do this 

It seems like this is a common problem, MICROSOFT have to find a permanent solution to this disgusting problem

Hi everyone,

I'm having a "84% charged, plugged in, not charging" issue as well, and just wanted to explain the symptoms and see if anyone else has the same issue as me, as most of the posts on this threat seem to suggest it sometimes works and sometimes it doesn't, whereas mine isn't working at all.

I have the Surface Pro 4, i7, 512gb, 16gb RAM pluuged into a Surface (Pro 4) Dock.  I have also tried the standard power lead which came with the Surface Pro 4.  My Surface Pro 4 will not power on unless it is plugged into the mains.  Once booted, if I unplug the mains cable the Surface Pro 4 dies immediately (doesn't shut down). It seems to be that the battery is completely drained and will never charge up.  I think this started happening last week.  I've been on the Creators Update for a few months now and it was working OK.  I installed the Fall update this weekend and this is when I noticed the problem, but I have a feeling it was playing up a week or so before this.  I just hadn't noticed as I usually have the mains power connected.

I have tried the following:

Microsoft Surface Diagnostic Tool

Microsoft Surface Batter Diagnostic Report

Removing Battery Driver from Device Manager and Installing Latest Driver Manually

Removing Battery Driver from Device Manager and Scanning for New Hardware

Cleaning Connectors and Port

Both Dock and Power Adapter Cleaning and Testing

Hard Re-boot

Mine is out of warranty and I called Microsoft who told me the would swap it out for a refurb for £400 (I'm in the UK).  The guy on the phone sudgetsed I at least try rebuiliding it to it's factory state to see if it is a software problem (as I have nothing to lose as they won't send me mine back to me if I send it back to them).

I'm happy to give this a shot, but will obvsiouly waste a few hours of my life.  I have up-to-date System Image Backups, but the guy on the phone actually said if I get send a clean machine, I should just re-install eveything in case there's an inherant problem in my backup image.

None of this gives me much confidence with the Surface anymore.  I really like the device, but have had so many problems with it.  It's bricked itself twice causing me to have to do a full restore from backup.  Each time I install a big update, stuff stops working (and lots of people seem to be having the same problems as me).  The Fall Update has definately broken Windows Hello, and the Screen Flickers in the top right-hand corner on the login screen.

I'm also a bit reluclant to spend £400 on a swap-out which is only guaranteed for 90 days.  It battery issue seems this is a common problem with the Surface.  It's just not clear to me if it's a hardware or software problem.

Has anyone out there had the same symptoms as me and performed a factory image reinstall and got it working again?

Many thanks!

Chris.

Im also facing same issue

My SP4 just started doing this yesterday. I was down to about 9%, so I turned it off, plugged it in and this morning it was still at 9%. When you click on the battery icon it shows its plugged in to power but it says not charging. 

This may sound dumb, coming from an IT guy, but my life is on that thing and I need it running. 

I may have found the problem with the charging issue on my SP4. I bought a new power adapter and its charging. Even though the other adapter is only a couple of months old and looks like I just took it out of the packaging. I has not been abused. I take exceptional care of my cords and cabling. I have 5 year old power adapters that I use every day and still look brand new and work great.

It is very strange.