Surface Pro 4 "Plugged in, Not Charging"

Anonymous

So I did a search and found a lot of similar issues with the Pro 2, but nothing that really fits what I'm dealing with regarding my pro 4.

I've already swapped it out once before for this same issue, so I don't believe this is just a one off issue.

I have a Surface pro 4, i7, 256gb, 16gb RAM. I use the Surface pro 3 docking station with insert and have connected through the dock the following:a Single Dell 24" monitor off the displayport out of the docking station, Satellite/sub sound system, wireless keyboard, wired mouse, and a bluray drive. So that's the setup.

here is the issue. When ever I attempt to do anything that is somewhat power intensive, I get the "Plugged in, Not Charging" issue. For instance if I play "Call of Duty: Heroes" which is a download from the app store it stops charging. Doesn't matter if I have the surfaced docked or connected directly to the supplied power cable.

The batter charges, it lasts 4-5 hrs when not on the charger. If I'm just doing word processing or watching a video, if I'm not compiling code, digital circuits, or playing a very very very low demand game it works just fine.

Anyone with a similar issue? Anyone able to get this resolved?

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

Answer accepted by question author

Anonymous

Here's what worked for me just now.

I've got a Surface Pro 4 i7/16GB with the Microsoft Dock, and it stubbornly refused to charge.

I went into Device Manager, ![](https://learn-attachment.microsoft.com/api/attachments/1f924923-6af6-422b-8472-31c1b800abbc?platform=QnA and for each of the "Microsoft AC Adapter" and "Microsoft Surface ACPI-Compliant Control Method Battery" devices, I selected them, right-clicked, "Uninstall Device", then went to Action, Scan for Hardware Changes, and it re-appeared. After doing that to each of them, my SP4 started charging again. No reboot necessary.

More info can be found in the Surface battery won’t charge troubleshooting article.

Hope that helps someone out there.

Your mileage may vary.

-KwM-

0 comments

97 additional answers

Anonymous

2017-10-12T09:41:48+00:00

My setup is SP4 (i7, 16gb) in a SP3 docking station, with Dell 27 external display via mini DP, and a wireless mouse.

My battery says 93% available (plugged in/not charging). It occasionally starts charging, might go up to 95% (plugged in/charging), but then stops charging.

This is gonna kill the battery IMO. My SP¤ has recently (as of last night) done an auto system update. Has this anything to do with it?
Was this answer helpful?

0 comments No comments
Anonymous

2017-09-15T17:24:34+00:00

I have this issue even when running in the Surface 3 Dock. As others have stated this is a critical issue and one that I only recently have experienced. Additionally I got a whopping 90 minutes of use this morning just browsing before the battery died. That was with it starting at 100%
Was this answer helpful?

0 comments No comments
Anonymous

2017-09-12T16:54:45+00:00

My SP4 just started doing this yesterday. I was down to about 9%, so I turned it off, plugged it in and this morning it was still at 9%. When you click on the battery icon it shows its plugged in to power but it says not charging.

This may sound dumb, coming from an IT guy, but my life is on that thing and I need it running.
Was this answer helpful?

0 comments No comments
Anonymous

2017-05-03T01:08:53+00:00

no custom power profiles.

That's odd. I have 3: Balanced (recommended) Power Saver (which I switched to once when I noticed that I had been in the "Plugged in, not charging" state) and High Performance. Oh. Maybe the CU has changed that last one? No. It's still there, slightly hidden under Show additional plans. So, looks like I used the wrong word to describe what you would need to look for: it's actually "Power plan."

One thing the CU changed is what Win-x O does but it is still possible to get to the Control Panel, Power Options to see these. Also, at the bottom we are reminded that the Mobility Center (Win-x b) provides an easy way to switch plans. That is also where the problem symptom seems most evident. I hadn't noticed before but right-click on the Battery icon in the Taskbar also provides quick navigation to these elements, bypassing the new modern dialog.

FWIW it looks like in my case 99% available (plugged in, not charging) means that it can use the power but not deplete the battery. I wonder why your battery gets used then? So, one difference between us would be that you will have the ability to use Connected Standby. Then if that is enabled, perhaps disabling it would cause a useful change.

Good luck

Robert
Was this answer helpful?

0 comments No comments