Surface book 2 power button not working unless I detach and reattach

Anonymous
2018-03-28T10:42:16+00:00

This is quite infuriating as my PC won't come out of sleep mode unless I detach the tablet and then reattach it and then hold the power button for 5 seconds.

Am I doing something wrong? I haven't changed any settings

Surface | Surface Book | Power and battery

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Anonymous
2018-03-29T11:14:35+00:00

Hi,

If your Surface won’t wake up from sleep, try to simultaneously press the Windows logo key +Ctrl+Shift+B.

Here are some solutions that you can try to help resolve the issue.

Force shutdown your device

Press and hold down the power button until your Surface restarts and you see the Windows logo screen (this takes about 20 seconds), then release the power button.

Install the latest Surface and Windows updates

We recommend that you install the latest updates to keep your Surface performing its best. You can get updates now by checking Settings > Update & Security > Windows Update. You can find the details of the latest update on our Surface Book 2 update history page.

Clean the connectors on your Surface Book

  1. Detach the Clipboard from the keyboard.
  2. Clean the pins on the connector with a pencil eraser. Rub the eraser back and forth across the pins.
  3. Wet a cotton swab in rubbing alcohol. Clean the pins on the long, narrow part of the charger that you plug into your Surface. Rub the cotton swap back and forth across the pins. After you are done cleaning the connector pins, make sure that the pins are dry, and then reattach the Clipboard to the keyboard.

If none of the solutions work, I suggest that you bring your device to a Microsoft Store near you and have it checked by one of our personnel. You may also contact our Microsoft Support team for further assistance. If you're outside the US, contact our Global Customer Service.

Let us know if you need further assistance.

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  1. Anonymous
    2018-05-14T14:31:28+00:00

    I did all of the above and the issue still remains..

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  2. Anonymous
    2018-05-16T14:20:18+00:00

    Thank you. It works. I followed exactly of what you did. The bad thing is now it has 3 files to download from firmware webpage, without description of each file. I had to download all of them and tried them out to see which one is for my machine.

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  3. Anonymous
    2018-05-29T18:29:28+00:00

    I have discovered that, over time and use, the little power button on the Surface Book gets gummed up with dirt, finger oil, etc.  What happens is that pushing the power button will power on the unit, but because it is stuck in the "power on" position, it - as one would expect - powers off!  So, Microsoft did not design the button as a sealed component, and that is the problem.  It's not "firmware" or "windows updates" that is the problem, but a simple mechanical defect.  The question is:  What is the safe way to clean out the junk that has built up inside of the mechanism?  Does Microsoft have an answer?  Can I take the laptop to a Microsoft store so they can quickly clean it out, or do I have to give up the unit for (a long, long) some time so it can be "serviced"?  Bad design, Microsoft!  Now, redeem yourself and provide an efficient, effective answer to this problem.

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  4. Anonymous
    2018-05-29T22:28:19+00:00

    Hello Robert,

    We appreciate your response. For your concern, it would be best that you visit any nearest Microsoft Stores so that our store representative will be able to assist you.

    Regards.

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