Surface book 2 power button not working unless I detach and reattach

Anonymous
2018-03-28T10:42:16+00:00

This is quite infuriating as my PC won't come out of sleep mode unless I detach the tablet and then reattach it and then hold the power button for 5 seconds.

Am I doing something wrong? I haven't changed any settings

Surface | Surface Book | Power and battery

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2018-03-29T11:14:35+00:00

Hi,

If your Surface won’t wake up from sleep, try to simultaneously press the Windows logo key +Ctrl+Shift+B.

Here are some solutions that you can try to help resolve the issue.

Force shutdown your device

Press and hold down the power button until your Surface restarts and you see the Windows logo screen (this takes about 20 seconds), then release the power button.

Install the latest Surface and Windows updates

We recommend that you install the latest updates to keep your Surface performing its best. You can get updates now by checking Settings > Update & Security > Windows Update. You can find the details of the latest update on our Surface Book 2 update history page.

Clean the connectors on your Surface Book

  1. Detach the Clipboard from the keyboard.
  2. Clean the pins on the connector with a pencil eraser. Rub the eraser back and forth across the pins.
  3. Wet a cotton swab in rubbing alcohol. Clean the pins on the long, narrow part of the charger that you plug into your Surface. Rub the cotton swap back and forth across the pins. After you are done cleaning the connector pins, make sure that the pins are dry, and then reattach the Clipboard to the keyboard.

If none of the solutions work, I suggest that you bring your device to a Microsoft Store near you and have it checked by one of our personnel. You may also contact our Microsoft Support team for further assistance. If you're outside the US, contact our Global Customer Service.

Let us know if you need further assistance.

Was this answer helpful?

6 people found this answer helpful.
0 comments

74 additional answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2018-09-16T10:07:03+00:00

    I am having the same issue. My surface book 2 only powers up if I detach the screen. 

    This is extremely frustraiting. I don’t understand how pressing buttons in a certain order is thought to be acceptable for something that we have paid a premium price for. 

    Surly it should turn on and off a designed.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2018-10-05T20:50:03+00:00

    Hi, 

    I am having the exact same issue. Ridiculous for a machine with this price tag.....

    We should spend our time working with the device rather than finding a solution for an issue which should not exist!

    Only reason for me not buying a macbook was that the macbook does not have a touchscreen. Now I regret this decision.. I also needed to return my machine after a couple of weeks due to a hardware issue (lots of BSODs and then not starting anymore)

    Really MS? Improve your customer support.

    I also update the graphics driver and hope this will resolve the issue.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2018-10-07T13:15:27+00:00

    updating the graphics drivers resolved my issues!

    Was this answer helpful?

    0 comments
  4. Anonymous
    2018-10-14T11:51:34+00:00

    Holding the power button until the computer re-started worked for me.  I previously tried installing the updates, restarting and cleaning the connections without avail.

    Was this answer helpful?

    0 comments