Surface book 2 power button not working unless I detach and reattach

Anonymous
2018-03-28T10:42:16+00:00

This is quite infuriating as my PC won't come out of sleep mode unless I detach the tablet and then reattach it and then hold the power button for 5 seconds.

Am I doing something wrong? I haven't changed any settings

Surface | Surface Book | Power and battery

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Anonymous
2018-03-29T11:14:35+00:00

Hi,

If your Surface won’t wake up from sleep, try to simultaneously press the Windows logo key +Ctrl+Shift+B.

Here are some solutions that you can try to help resolve the issue.

Force shutdown your device

Press and hold down the power button until your Surface restarts and you see the Windows logo screen (this takes about 20 seconds), then release the power button.

Install the latest Surface and Windows updates

We recommend that you install the latest updates to keep your Surface performing its best. You can get updates now by checking Settings > Update & Security > Windows Update. You can find the details of the latest update on our Surface Book 2 update history page.

Clean the connectors on your Surface Book

  1. Detach the Clipboard from the keyboard.
  2. Clean the pins on the connector with a pencil eraser. Rub the eraser back and forth across the pins.
  3. Wet a cotton swab in rubbing alcohol. Clean the pins on the long, narrow part of the charger that you plug into your Surface. Rub the cotton swap back and forth across the pins. After you are done cleaning the connector pins, make sure that the pins are dry, and then reattach the Clipboard to the keyboard.

If none of the solutions work, I suggest that you bring your device to a Microsoft Store near you and have it checked by one of our personnel. You may also contact our Microsoft Support team for further assistance. If you're outside the US, contact our Global Customer Service.

Let us know if you need further assistance.

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  1. Anonymous
    2018-08-01T14:28:11+00:00

    Same over-here, detaching en attaching is a workaround but not for a long time. Microsoft pls come with a decent solution!

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  2. Anonymous
    2018-07-31T21:41:01+00:00

    Hi there! I have found a fix for that particular problem. The way I have solved it is by running the Surface Diagnostic Toolkit, and then download the driver from the Nvidia page. You will need to look for the one of your Surface considering if you have the one with a dedicated GPU. Once you download and install the driver (I recommend it to do is a clean installation) I am sure that the issue will be fixed. Good luck!

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  3. Anonymous
    2018-07-26T23:46:54+00:00

    I am having the same issue.  The power on button works intermittently when turning the computer on and when waking it up from sleep.  I can press the detach button, and it will power on, but then I receive a detach error message.

    To add to my frustration, this is the second surface I've had this issue with.

    I would really like an answer -- I'm am right on the verge of taking this one back and having it replaced...third time's a charm?

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  4. Anonymous
    2018-07-26T05:37:41+00:00

    Ok... mine was not working, now it is!

    Not 100% sure how I “fixed” it but there have been no recent patches pushed from Microsoft. I did however hold down Power and Volume+ button to get in to BIOS at boot. Didn’t change anything, just rebooted and *for now* things seem to be back to normal!

    Will continue to monitor the situation

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