Surface book 2 power button not working unless I detach and reattach

Anonymous
2018-03-28T10:42:16+00:00

This is quite infuriating as my PC won't come out of sleep mode unless I detach the tablet and then reattach it and then hold the power button for 5 seconds.

Am I doing something wrong? I haven't changed any settings

Surface | Surface Book | Power and battery

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Anonymous
2018-03-29T11:14:35+00:00

Hi,

If your Surface won’t wake up from sleep, try to simultaneously press the Windows logo key +Ctrl+Shift+B.

Here are some solutions that you can try to help resolve the issue.

Force shutdown your device

Press and hold down the power button until your Surface restarts and you see the Windows logo screen (this takes about 20 seconds), then release the power button.

Install the latest Surface and Windows updates

We recommend that you install the latest updates to keep your Surface performing its best. You can get updates now by checking Settings > Update & Security > Windows Update. You can find the details of the latest update on our Surface Book 2 update history page.

Clean the connectors on your Surface Book

  1. Detach the Clipboard from the keyboard.
  2. Clean the pins on the connector with a pencil eraser. Rub the eraser back and forth across the pins.
  3. Wet a cotton swab in rubbing alcohol. Clean the pins on the long, narrow part of the charger that you plug into your Surface. Rub the cotton swap back and forth across the pins. After you are done cleaning the connector pins, make sure that the pins are dry, and then reattach the Clipboard to the keyboard.

If none of the solutions work, I suggest that you bring your device to a Microsoft Store near you and have it checked by one of our personnel. You may also contact our Microsoft Support team for further assistance. If you're outside the US, contact our Global Customer Service.

Let us know if you need further assistance.

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  1. Anonymous
    2018-08-26T20:52:29+00:00

    For what it is worth this is how I have resolved this issue. I am not a computer expert, just someone who has spent hour researching and trying things.

    I had this problem from day one. Coming from a MAC I was used to opening the screen and starting work.... the Surface Book 2 would not do this. Having to detach the screen all the time was unbelievable for a laptop of this "Quality"!

    Symptoms:

    Cannot wake the laptop with the power button

    Have to detach and reattach the screen to get the power button to work

    Screen not detaching sometimes (red light) and no warning on why it would not detach

    Battery drains very quickly when laptop asleep

    Base feels warm when laptop asleep

    GeForce GTX 1050/60 GPU keeps disappearing from Device Manager (so not being used)

    After speaking to Microsoft support we tried a few things but nothing resolved the issue. I was advised to reinstall Windows... wiping everything on the laptop. I was not prepared to do this.

    After researching for hours a few people in this post seem to have the answer. It seems to be related to the Nvidia GPU in the base. After learning this I could see the GPU kept disappearing (open Device Manager - Display adaptors). If you only see the Intel graphics then you might have the same problem. After detaching and reattaching the screen it would come back, but not for long. 

    I fixed this issue a few months ago and have had no problems until a few days ago. Looks like a Windows updates broke it again. I run the same fix and now it is all functioning correctly again.

    Fix (for now):

    • Search online for the Nvidia GeForce GTX 1050 driver (1060 for the 15" Surface Book 2)
    • Download this from the Nvidia website
    • I have personally picked the latest one (that has been different on both occasions)
    • Use device manager to check the Nvidia GPU is showing as the Driver will not install if it cannot detect the GPU
    • Install the driver from the download
    • Restart your laptop
    • Restart your laptop again by forcing a shutdown (long press of the power button)

    I hope this helps in some way. I have wasted too much time trying to fix this

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  2. Anonymous
    2018-08-24T18:49:42+00:00

    Weird, I think the exact opposite happened to me... My computer was working just fine and in the past week or so it will not turn on now unless I press the detach button. 

    Microsoft, how do you fix this? All these solutions are inconsistent and this has clearly been a problem for months.

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  3. Anonymous
    2018-08-14T12:48:15+00:00

    Glad that latest update solved these problems. 

    I didn’t encounter any problem at all since I did the update in April.

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  4. Anonymous
    2018-08-14T07:31:06+00:00

    It seems I solved the problem for myself (pc has now booted 10 times without any problems). I had the exact problem (power button worked if I pressed it about 10 times and if I detached first, it booted from the first press).

    There were some earlier posts about pending updates. I'm pretty sure I didn't have any earlier, but after checking today, I had about 20 pending hardware updates.

    Just click start and type windows update. Select the windows update settings and it should give you a list of pending updates. I had a bunch of hardware-updates and after successfully installing all of them, everything seems to work (at least for now)

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