Surface book 2 power button not working unless I detach and reattach

Anonymous
2018-03-28T10:42:16+00:00

This is quite infuriating as my PC won't come out of sleep mode unless I detach the tablet and then reattach it and then hold the power button for 5 seconds.

Am I doing something wrong? I haven't changed any settings

Surface | Surface Book | Power and battery

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Anonymous
2018-03-29T11:14:35+00:00

Hi,

If your Surface won’t wake up from sleep, try to simultaneously press the Windows logo key +Ctrl+Shift+B.

Here are some solutions that you can try to help resolve the issue.

Force shutdown your device

Press and hold down the power button until your Surface restarts and you see the Windows logo screen (this takes about 20 seconds), then release the power button.

Install the latest Surface and Windows updates

We recommend that you install the latest updates to keep your Surface performing its best. You can get updates now by checking Settings > Update & Security > Windows Update. You can find the details of the latest update on our Surface Book 2 update history page.

Clean the connectors on your Surface Book

  1. Detach the Clipboard from the keyboard.
  2. Clean the pins on the connector with a pencil eraser. Rub the eraser back and forth across the pins.
  3. Wet a cotton swab in rubbing alcohol. Clean the pins on the long, narrow part of the charger that you plug into your Surface. Rub the cotton swap back and forth across the pins. After you are done cleaning the connector pins, make sure that the pins are dry, and then reattach the Clipboard to the keyboard.

If none of the solutions work, I suggest that you bring your device to a Microsoft Store near you and have it checked by one of our personnel. You may also contact our Microsoft Support team for further assistance. If you're outside the US, contact our Global Customer Service.

Let us know if you need further assistance.

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  1. Anonymous
    2018-02-17T14:48:15+00:00

    Hi Michael,

    Thank you for letting us know your situation. We always find ways on how to resolve our customer's issue. If you're having a problem with detaching or attaching with your Surface device' keyboard, we suggest you to follow the solutions that can be found on this link. You may also download and run Surface Diagnostic Tool to fix it.

    Should you need further assistance, feel free to get back to us.

    Regards.

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  2. Anonymous
    2018-02-16T23:55:23+00:00

    This all started about a week ago... When trying to turn on my laptop, most times when I press the power button when the keyboard is attached, nothing happens. The only way I can get the computer to turn on is by detaching the screen first. When I detach the screen, I have no issues turning the computer on. Additionally, whether or not the computer is on, the screen takes a long time to detach after pressing the button.

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