Surface book 2 power button not working unless I detach and reattach

Anonymous
2018-03-28T10:42:16+00:00

This is quite infuriating as my PC won't come out of sleep mode unless I detach the tablet and then reattach it and then hold the power button for 5 seconds.

Am I doing something wrong? I haven't changed any settings

Surface | Surface Book | Power and battery

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Anonymous
2018-03-29T11:14:35+00:00

Hi,

If your Surface won’t wake up from sleep, try to simultaneously press the Windows logo key +Ctrl+Shift+B.

Here are some solutions that you can try to help resolve the issue.

Force shutdown your device

Press and hold down the power button until your Surface restarts and you see the Windows logo screen (this takes about 20 seconds), then release the power button.

Install the latest Surface and Windows updates

We recommend that you install the latest updates to keep your Surface performing its best. You can get updates now by checking Settings > Update & Security > Windows Update. You can find the details of the latest update on our Surface Book 2 update history page.

Clean the connectors on your Surface Book

  1. Detach the Clipboard from the keyboard.
  2. Clean the pins on the connector with a pencil eraser. Rub the eraser back and forth across the pins.
  3. Wet a cotton swab in rubbing alcohol. Clean the pins on the long, narrow part of the charger that you plug into your Surface. Rub the cotton swap back and forth across the pins. After you are done cleaning the connector pins, make sure that the pins are dry, and then reattach the Clipboard to the keyboard.

If none of the solutions work, I suggest that you bring your device to a Microsoft Store near you and have it checked by one of our personnel. You may also contact our Microsoft Support team for further assistance. If you're outside the US, contact our Global Customer Service.

Let us know if you need further assistance.

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  1. Anonymous
    2018-10-05T20:50:03+00:00

    Hi, 

    I am having the exact same issue. Ridiculous for a machine with this price tag.....

    We should spend our time working with the device rather than finding a solution for an issue which should not exist!

    Only reason for me not buying a macbook was that the macbook does not have a touchscreen. Now I regret this decision.. I also needed to return my machine after a couple of weeks due to a hardware issue (lots of BSODs and then not starting anymore)

    Really MS? Improve your customer support.

    I also update the graphics driver and hope this will resolve the issue.

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  2. Anonymous
    2018-09-16T10:07:03+00:00

    I am having the same issue. My surface book 2 only powers up if I detach the screen. 

    This is extremely frustraiting. I don’t understand how pressing buttons in a certain order is thought to be acceptable for something that we have paid a premium price for. 

    Surly it should turn on and off a designed.

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  3. Anonymous
    2018-09-15T10:12:39+00:00

    Hi All,

    There was a Windows update on my SB2 on Thursday 13/9 and the following day, the same symptom unable to power up using the button occurred again.

    I followed the instruction I posted few months ago and fortunately solved the problem. Seems like this problem is still intermittent and Microsoft didn't fix this permanently.

    Anyway, I'm posting this again as I believe, there will be more people facing this issue and looking for solution. Below are the solution:

    1. Download latest Surface Book 2 firmware from here https://support.microsoft.com/en-us/help/4023482

    For some reason there are 2 files to choose from (Can someone inform me why there are 2 files?).

    I selected this SurfaceBook2_Win10_16299_1801009_0.msi as my Surface Book 2 15" current firmware was stated 16299

    1. After install and restart with the new firmware, Surface Book 2 able to turn on as normal by pressing the power button once. However, there is another problem occurred; Detach icon is in RED with X and stated "Harware Failure". Even with this icon, I still able to detach the display using Detach button on the keyboard. Detach and attach the screen few times, reboot....RED icon still appears.

    3. Force restart solved the Detach RED icon issue.

    Perform force restart.

    1.  Hold the Power button for 30 seconds and then,

    2.  continuing to hold down power, press the volume up side of the volume button for 15 seconds.

    1. You will see some unfamiliar Surface Setup Page. Don't change anything.
    2. Select exit and save the setting.
    3. Once Windows 10 restart, Detach icon become normal.

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  4. Anonymous
    2018-09-03T14:09:30+00:00

    Thanks for this, the NVIDIA driver update fixed my power button. Plus my wifi has also speeded up :)

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