Surface book 2 power button not working unless I detach and reattach

Anonymous
2018-03-28T10:42:16+00:00

This is quite infuriating as my PC won't come out of sleep mode unless I detach the tablet and then reattach it and then hold the power button for 5 seconds.

Am I doing something wrong? I haven't changed any settings

Surface | Surface Book | Power and battery

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Anonymous
2018-03-29T11:14:35+00:00

Hi,

If your Surface won’t wake up from sleep, try to simultaneously press the Windows logo key +Ctrl+Shift+B.

Here are some solutions that you can try to help resolve the issue.

Force shutdown your device

Press and hold down the power button until your Surface restarts and you see the Windows logo screen (this takes about 20 seconds), then release the power button.

Install the latest Surface and Windows updates

We recommend that you install the latest updates to keep your Surface performing its best. You can get updates now by checking Settings > Update & Security > Windows Update. You can find the details of the latest update on our Surface Book 2 update history page.

Clean the connectors on your Surface Book

  1. Detach the Clipboard from the keyboard.
  2. Clean the pins on the connector with a pencil eraser. Rub the eraser back and forth across the pins.
  3. Wet a cotton swab in rubbing alcohol. Clean the pins on the long, narrow part of the charger that you plug into your Surface. Rub the cotton swap back and forth across the pins. After you are done cleaning the connector pins, make sure that the pins are dry, and then reattach the Clipboard to the keyboard.

If none of the solutions work, I suggest that you bring your device to a Microsoft Store near you and have it checked by one of our personnel. You may also contact our Microsoft Support team for further assistance. If you're outside the US, contact our Global Customer Service.

Let us know if you need further assistance.

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  1. Anonymous
    2018-04-09T01:02:11+00:00

    Hi Joseph, Thank you for your reply. 

    Yes I have tried the power trouble shooter (no issues found) and run the surface diagnostic tool (no issues found)

    Also please note my colleague, who has the surface book 2, experiences the same issue (machine will not wake from sleep or turn on after shutdown without 1st detaching screen).

    re. force shutdown/restart - force restart is ok. force shutdown leaves the machine in a state where you cannot turn on until detaching screen.

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  2. Anonymous
    2018-04-08T22:14:58+00:00

    Same problem here. It happens to me every day and has been happening for almost 4 weeks. The only thing I have found to help is to disconnect the keyboard and reconnect it. It appears that the problem started happening after an update.

    Any other suggestions for the fix?

    Cleaning doesn't help.

    Also, why would resetting my computer be recommended as an option? I've had it since December...

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  3. Anonymous
    2018-04-08T17:58:58+00:00

    Hello Mel,

    Thanks for bringing this up as well. We know how important it is for you to maximize the use of your Surface Book 2. ave you tried the troubleshooting steps suggested by Mark Ole (except for the reset that was included in the suggestion)? If so, any results? How about force shutdown/restart?

    By the way, does it have any differences if you put the device to sleep or hibernate? Were you able to create a System Restore prior to this issue?

    Keep us updated.

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  4. Anonymous
    2018-04-08T11:18:34+00:00

    I am having the same problem. Was working fine until an update broke it.

    I can now only turn on/wake my device after detaching the screen. Come on MicroSoft.. sort your stuff out these machines weren't cheap.

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