Surface book 2 power button not working unless I detach and reattach

Anonymous
2018-03-28T10:42:16+00:00

This is quite infuriating as my PC won't come out of sleep mode unless I detach the tablet and then reattach it and then hold the power button for 5 seconds.

Am I doing something wrong? I haven't changed any settings

Surface | Surface Book | Power and battery

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Anonymous
2018-03-29T11:14:35+00:00

Hi,

If your Surface won’t wake up from sleep, try to simultaneously press the Windows logo key +Ctrl+Shift+B.

Here are some solutions that you can try to help resolve the issue.

Force shutdown your device

Press and hold down the power button until your Surface restarts and you see the Windows logo screen (this takes about 20 seconds), then release the power button.

Install the latest Surface and Windows updates

We recommend that you install the latest updates to keep your Surface performing its best. You can get updates now by checking Settings > Update & Security > Windows Update. You can find the details of the latest update on our Surface Book 2 update history page.

Clean the connectors on your Surface Book

  1. Detach the Clipboard from the keyboard.
  2. Clean the pins on the connector with a pencil eraser. Rub the eraser back and forth across the pins.
  3. Wet a cotton swab in rubbing alcohol. Clean the pins on the long, narrow part of the charger that you plug into your Surface. Rub the cotton swap back and forth across the pins. After you are done cleaning the connector pins, make sure that the pins are dry, and then reattach the Clipboard to the keyboard.

If none of the solutions work, I suggest that you bring your device to a Microsoft Store near you and have it checked by one of our personnel. You may also contact our Microsoft Support team for further assistance. If you're outside the US, contact our Global Customer Service.

Let us know if you need further assistance.

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  1. Anonymous
    2018-04-20T02:16:06+00:00

    I'm also having this problem. It seems to have been caused by a Microsoft Update. Which one I'm not sure. 

    Surface Book 2 15"

    Has this issue been officially reported to Microsoft's Surface tech dept?

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  2. Anonymous
    2018-04-16T21:48:32+00:00

    Hi Gergo,

    Please contact Microsoft Support for further assistance. If you're outside the US, contact our Global Customer Service.

    Feel free to post back if you have any other concerns.

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  3. Anonymous
    2018-04-15T18:39:34+00:00

    I have the same problem for weeks. It is quite annoying considering the price of the device and that it is only 4 months old.

    Mark Ole's advice doesn't work. Please find a solution for this Microsoft!

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  4. Anonymous
    2018-04-09T21:01:26+00:00

    I am also having this problem. I have not been satisfied with sleep mode (battery drains too much while laptop is asleep) so I have been researching and changed sleep to hibernate. This has solved my battery drain issue (laptop holds charge when off now) but now I cannot turn it on after hibernation  unless I detach the screen first. Microsoft please help resolve this issue!

    Thanks

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