Surface book 2 power button not working unless I detach and reattach

Anonymous
2018-03-28T10:42:16+00:00

This is quite infuriating as my PC won't come out of sleep mode unless I detach the tablet and then reattach it and then hold the power button for 5 seconds.

Am I doing something wrong? I haven't changed any settings

Surface | Surface Book | Power and battery

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Anonymous
2018-03-29T11:14:35+00:00

Hi,

If your Surface won’t wake up from sleep, try to simultaneously press the Windows logo key +Ctrl+Shift+B.

Here are some solutions that you can try to help resolve the issue.

Force shutdown your device

Press and hold down the power button until your Surface restarts and you see the Windows logo screen (this takes about 20 seconds), then release the power button.

Install the latest Surface and Windows updates

We recommend that you install the latest updates to keep your Surface performing its best. You can get updates now by checking Settings > Update & Security > Windows Update. You can find the details of the latest update on our Surface Book 2 update history page.

Clean the connectors on your Surface Book

  1. Detach the Clipboard from the keyboard.
  2. Clean the pins on the connector with a pencil eraser. Rub the eraser back and forth across the pins.
  3. Wet a cotton swab in rubbing alcohol. Clean the pins on the long, narrow part of the charger that you plug into your Surface. Rub the cotton swap back and forth across the pins. After you are done cleaning the connector pins, make sure that the pins are dry, and then reattach the Clipboard to the keyboard.

If none of the solutions work, I suggest that you bring your device to a Microsoft Store near you and have it checked by one of our personnel. You may also contact our Microsoft Support team for further assistance. If you're outside the US, contact our Global Customer Service.

Let us know if you need further assistance.

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  1. Anonymous
    2018-05-03T23:20:34+00:00

    You tried both updating Surface Book 2 firmware and the Power+Volume Up button holding hard reset?

    i was wondering what is the causse Surface Book 2 having these problems. Seems like most of us here having these problems 6 months after using and all happened around the month of April. Was this caused by Windows Update?

    Can someone from Microsoft enlighten us?

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  2. Anonymous
    2018-05-03T16:03:17+00:00

    Unfortunately, this didn't work for me. I still have to detach the screen to start Windows.

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  3. Anonymous
    2018-05-02T23:01:11+00:00

    I am having the same issue after some mysterious update. I hope the firmware update suggested will work. I expected that this kind of solution would come from Microsoft directly and not from users who spent probably hours and hours trying to solve this issue for Microsoft.

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  4. Anonymous
    2018-04-30T15:59:25+00:00

    Hello Drake,

    We recommend that you try the steps in the replies  provided in this thread. You may download and run Surface Diagnostic Toolkit, in the event that the said steps failed to resolve the problem.

    Let us know how it goes.

    Thank you.

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