Surface book 2 power button not working unless I detach and reattach

Anonymous
2018-03-28T10:42:16+00:00

This is quite infuriating as my PC won't come out of sleep mode unless I detach the tablet and then reattach it and then hold the power button for 5 seconds.

Am I doing something wrong? I haven't changed any settings

Surface | Surface Book | Power and battery

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Anonymous
2018-03-29T11:14:35+00:00

Hi,

If your Surface won’t wake up from sleep, try to simultaneously press the Windows logo key +Ctrl+Shift+B.

Here are some solutions that you can try to help resolve the issue.

Force shutdown your device

Press and hold down the power button until your Surface restarts and you see the Windows logo screen (this takes about 20 seconds), then release the power button.

Install the latest Surface and Windows updates

We recommend that you install the latest updates to keep your Surface performing its best. You can get updates now by checking Settings > Update & Security > Windows Update. You can find the details of the latest update on our Surface Book 2 update history page.

Clean the connectors on your Surface Book

  1. Detach the Clipboard from the keyboard.
  2. Clean the pins on the connector with a pencil eraser. Rub the eraser back and forth across the pins.
  3. Wet a cotton swab in rubbing alcohol. Clean the pins on the long, narrow part of the charger that you plug into your Surface. Rub the cotton swap back and forth across the pins. After you are done cleaning the connector pins, make sure that the pins are dry, and then reattach the Clipboard to the keyboard.

If none of the solutions work, I suggest that you bring your device to a Microsoft Store near you and have it checked by one of our personnel. You may also contact our Microsoft Support team for further assistance. If you're outside the US, contact our Global Customer Service.

Let us know if you need further assistance.

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  1. Anonymous
    2018-11-08T19:02:08+00:00

    It is a software issue with the video driver. Download an updated driver from nvidia geforce and your problem will be gone.

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  2. Anonymous
    2018-11-08T17:35:03+00:00

    I also met this problem on my computer. The thing happening is, I cannot turn on my computer by pressing the power button, I thought it was due to the failure of that button, but later I found the computer can be turned on normally if I detached it and then turn it on, the detached button is not supposed to work when there is no power supply right? So what happen to my surface. Cause if there is hardware failure, it cannot be solved by which button I press, I checked for the update and find I haven't miss them till now

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  3. Anonymous
    2018-10-14T11:51:34+00:00

    Holding the power button until the computer re-started worked for me.  I previously tried installing the updates, restarting and cleaning the connections without avail.

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  4. Anonymous
    2018-10-07T13:15:27+00:00

    updating the graphics drivers resolved my issues!

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