Surface Pro 3 stuck on Boot screen when docked

Anonymous

My SP3 boots fine and acts normally when not docked, but when I dock the computer and boot the computer hangs on the boot screen. I see the SURFACE logo but nothing else. I've let it run for hours with no resolution. This is not a random thing, but happens on every boot.

Please do not ask me to check for latest updates... I've obviously checked for any and all updates, including optional updates.

I can boot the SP3 and then dock it and all peripherals work. I've also tried booting while docked with no peripherals attached and it still locks on the boot screen. I put another SP3 into the dock, and it boots fine. It appears there is something corrupt with the SP3 having the problems, but there are no device problems or other issues that I can find.

A recent KB was posted with the fix:

https://support.microsoft.com/en-us/kb/3087655

My devices work great now.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

Answer accepted by question author

Anonymous

Hi all,

Please see here and keep us updated.

Kind regards,

Clare

0 comments

Answer accepted by question author

Anonymous

It appears a recent firmware update has fixed the problem... it's at my fathers house, but he has not complained about it of late.

0 comments

Answer accepted by question author

Anonymous

Hello jwu5062,

Given the issues you have described here, we recommend trying a reset and then installing all updates for the Surface again with your devices attached (i.e. monitor and Docking Station ). Before doing this, please backup any files you want to save, as a reset will erase your memory. You could consider doing this with external media such as sd cards, or you could use OneDrive to keep your files safe. This guide has more information about how to perform a reset. After the reset, search for all updates in Control Panel, even if your computer automatically finds and installs updates, check again in Control Panel after it is complete. This is how:

Open Desktop
Swipe from right and select Settings
Choose Control Panel
Click on Windows Update
Select Check for Updates
Restart your Surface and check for updates again.

If resetting and installing all updates does not resolve this issue, we recommend that you reach out to our Assisted Support team for further assistance. You can contact them through this site.

Please let us know if you have any other questions or problems.

Best Wishes,

Zack_T

0 comments

118 additional answers

Anonymous

2016-08-07T07:05:13+00:00

I followed instructions and got the hotfix. Apparently the hyperlink leads to a site that has been taken down. Any new updates on where I can download the fix? Please help. Dock issues, SP3 not booting up

email leads me to this: http://hotfixv4.microsoft.com/Surface%2520Pro%25203/latest/SAMFirmware/3.9.450.0/free/486636\_intl\_x64\_zip.exe

but no luck getting anything from it. Getting this

Server Error - 404 - File or directory not found.

The resource you are looking for might have been removed, had its name changed, or is temporarily unavailable.
Was this answer helpful?

0 comments No comments
Anonymous

2016-01-07T13:00:04+00:00

We also have the problem with hanging at the surface logo when starting the Surface Pro 3 in the dock, not every time though. The installed firmware is 3.9.750, all updates are installed. The docking station is connected to a monitor with the offical microsoft mini dp to hdmi adapter. The last weeks we ran also into a problem with a hanging mouse cursor. After pressing CRTL-ALT-DEL and then ESC the mouse is functioning normal again. But sometimes this happens multiple times a day. Tried a different USB mouse but same problem.

Stefan.
Was this answer helpful?

0 comments No comments