Surface Pro 7 shutting down randomly

Anonymous
2019-12-20T02:39:27+00:00

If the device stays idle for a minute it directly shuts down. I have checked all the sleep and power settings and that's not an issue. I see this was an issue in previous versions too. **Any fix?**There are some answers to this which might have worked for some (marked as answer), but definitely not for everyone. If you face it, I strongly recommend returning it as the stress during this whole process is ridiculous and not worth it.

UPDATE:

After going through returning and rebuying 4 surface pro 7 devices (thanks to Costco). I decided to ditch it. The worst part is that Costco has essentially banned me from buying any laptops from them, even though I repeatedly told them that the devices were having issues.  I just loved the device for its utility and I really wanted it to work out. Microsoft and Costco should beashamed** of this.

The first 3 devices were returned in <1-2 months. The 4th one stayed longest (3 months), not because it was perfect but because of the pandemic. I loved the device in general. I was hoping I would not have problems with the 4th device. I did not have the random shutdowns but I started having

  • sudden blue screens with faulty_hardware error
  • the display would just temporarily turn off even though the machine is working(happened during a zoom call, when they could still see and hear me but my screen was black)
  • The s creen had a 2cm square with distorted pixels (picture), out of the blue while I was working. It went back to normal automatically 
Surface | Surface Pro | Display and screen

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Anonymous
2020-06-30T19:12:55+00:00

Hey Everyone,

A fix is now available for the unexpected device shutdown through Windows Update:

Surface Pro 7 June 2020 update, https://support.microsoft.com/en-us/help/4526363/surface-pro-7-update-history

Surface Laptop 3 with Intel processor June 2020 update, https://support.microsoft.com/en-us/help/4526150/surface-laptop-3-update-history

Thanks,

BryanH [MSFT]

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  1. Anonymous
    2020-04-24T10:17:53+00:00

    Same problem here. i7/16g/256g. Seems to only be happening on battery power, option 4 hasn't fixed it.

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  2. Anonymous
    2020-04-23T22:49:44+00:00

    My unit is an i7/16GB Memory/256GB SSD model from Costco, from exactly one month ago.  Also experiencing random shutdowns.  Sometimes 4 times a day, sometimes none.  Tried Option 4 suggested by other members.  If issue persists, it's going back unfortunately.  Otherwise a very nice machine.

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  3. Anonymous
    2020-04-23T20:56:05+00:00

    Are there any cons to disabling the panel self refresh or any other issues if i do that on a new replacement surface pro that i just received?

    Thanks

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  4. Anonymous
    2020-04-23T16:21:22+00:00

    When I installed it , I think I went and got any updates that Intel had, if you haven't done that , that may be worth a shot .   

    It worked for me installing Intel command center and disabling refresh , but , like I said , I think I did the updates from them too.   

    I hope that helps .   If not please let me know .  I , like cm_tx , watch the comments even though it was resolved for me .  Even , to be able to relay info to another person.   And ,in case, we do get a real answer from Microsoft.

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