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If the device stays idle for a minute it directly shuts down. I have checked all the sleep and power settings and that's not an issue. I see this was an issue in previous versions too. **Any fix?**There are some answers to this which might have worked for some (marked as answer), but definitely not for everyone. If you face it, I strongly recommend returning it as the stress during this whole process is ridiculous and not worth it.
UPDATE:
After going through returning and rebuying 4 surface pro 7 devices (thanks to Costco). I decided to ditch it. The worst part is that Costco has essentially banned me from buying any laptops from them, even though I repeatedly told them that the devices were having issues. I just loved the device for its utility and I really wanted it to work out. Microsoft and Costco should beashamed** of this.
The first 3 devices were returned in <1-2 months. The 4th one stayed longest (3 months), not because it was perfect but because of the pandemic. I loved the device in general. I was hoping I would not have problems with the 4th device. I did not have the random shutdowns but I started having
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hey Everyone,
A fix is now available for the unexpected device shutdown through Windows Update:
Surface Pro 7 June 2020 update, https://support.microsoft.com/en-us/help/4526363/surface-pro-7-update-history
Surface Laptop 3 with Intel processor June 2020 update, https://support.microsoft.com/en-us/help/4526150/surface-laptop-3-update-history
Thanks,
BryanH [MSFT]
Awesome idea with posting these options every so often to make it easier for those experiencing the issue. I myself used option 1 which i did back in mid February. Haven't had a problem since. My wife is now using the surface for 10 straight hours a day while she's working from home and still no issues. I dare not screw things up so I'll just leave it like this until there's an issue if one ever comes up, but what are the down sides of this option? I haven't been inconvenienced with any that i know of. Also, this Surface 7 Pro issue and this forum are getting noticed and mentions in tech website articles. The more pressure that's put on MS to fix it with an official remedy, the quicker it'll happen i think. Thanks again for the post.
Excellent, thanks for the update. I haven't experienced any downsides to Option 4 either. In fact, I forget the Intel Graphics Command Center is even on my system now. It was a 1-time settings adjustment and that did the trick. Keep us updated.
Yeah I've seen more and more articles popping up in the last few days about this issue!
Try Device manager-> System Device -> Intel Management Engine Interface -> Power Management tab, uncheck "allow the computer to turn off this device...." Let me know if this work.
Try Device manager-> System Device -> Intel Management Engine Interface -> Power Management tab, uncheck "allow the computer to turn off this device...." Let me know if this work.
Try Device manager-> System Device -> Intel Management Engine Interface -> Power Management tab, uncheck "allow the computer to turn off this device...." Let me know if this work.
