Surface Pro 7 shutting down randomly

Anonymous
2019-12-20T02:39:27+00:00

If the device stays idle for a minute it directly shuts down. I have checked all the sleep and power settings and that's not an issue. I see this was an issue in previous versions too. **Any fix?**There are some answers to this which might have worked for some (marked as answer), but definitely not for everyone. If you face it, I strongly recommend returning it as the stress during this whole process is ridiculous and not worth it.

UPDATE:

After going through returning and rebuying 4 surface pro 7 devices (thanks to Costco). I decided to ditch it. The worst part is that Costco has essentially banned me from buying any laptops from them, even though I repeatedly told them that the devices were having issues.  I just loved the device for its utility and I really wanted it to work out. Microsoft and Costco should beashamed** of this.

The first 3 devices were returned in <1-2 months. The 4th one stayed longest (3 months), not because it was perfect but because of the pandemic. I loved the device in general. I was hoping I would not have problems with the 4th device. I did not have the random shutdowns but I started having

  • sudden blue screens with faulty_hardware error
  • the display would just temporarily turn off even though the machine is working(happened during a zoom call, when they could still see and hear me but my screen was black)
  • The s creen had a 2cm square with distorted pixels (picture), out of the blue while I was working. It went back to normal automatically 
Surface | Surface Pro | Display and screen

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2020-06-30T19:12:55+00:00

Hey Everyone,

A fix is now available for the unexpected device shutdown through Windows Update:

Surface Pro 7 June 2020 update, https://support.microsoft.com/en-us/help/4526363/surface-pro-7-update-history

Surface Laptop 3 with Intel processor June 2020 update, https://support.microsoft.com/en-us/help/4526150/surface-laptop-3-update-history

Thanks,

BryanH [MSFT]

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  1. Anonymous
    2020-04-12T23:11:34+00:00

    I just bought one of these on April 9, 2020.  Started this behavior first day.

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  2. Anonymous
    2020-04-09T09:05:29+00:00

    This app helped me for a couple weeks but now the problem has started again and its shutting down nearly every 5 minutes now and taking another 20 minutes before it will turn back on. Any other suggestions?

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  3. Anonymous
    2020-04-08T19:20:31+00:00

    For god sake how to unsubscribe the thread.... it was disgusting

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  4. Anonymous
    2020-04-08T19:17:48+00:00

    I had my Pro on my desk and took the keyboard and pen off to get ready to package it and return it since I had just received it a bit over a week ago and it was also not connected to power. I noticed that it was not shutting down and would last an hour before it went to sleep. I am wondering if anyone else has also noticed that without the magnetized items near the device it does not shut down when on battery?

    Hi

    I have noticed the same, my surface was randomly shutting down many times when the keyboard cover is attached. What I did to solve this problem:

    Rolled into Windows Insider Program and updated my Windows to the latest preview edition.

    Installed Intel Graphics Command Centre and disabled panel self refresh for both battery and plugged in.

    Removed the keyboard cover.

    After that it is working fine for more than a month.

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